The role of marketing in
modern businesses
Every business relies on a number of different marketing activities during a customer's journey from a lead through to when they become a paying customer. Marketing plays an important role in bringing in these leads, educating them through targeted nurturing, qualifying them, and getting them ready to make a purchase. This continues into post-purchase with cross-selling and upselling campaigns to grow revenue, NPS surveys to measure and improve customer satisfaction, re-engagement campaigns to connect with dormant customers, and more.