How to remotely control a phone from a PC
Remotely controlling a phone from a PC is increasingly crucial in both business and personal settings. Zoho Assist, a comprehensive remote support software, caters to the needs of busy professionals, tech enthusiasts, and anyone seeking convenient access to phone content from their PC. Using Assist, technicians can seamlessly access, manage, and troubleshoot remote devices, and maximize productivity.
Zoho Assist: Multi-platform remote support
Zoho Assist is a cross-platform remote desktop software that goes beyond conventional operating systems to offer seamless functionality on mobile devices running Android and iOS. This unique capability allows support agents to effortlessly connect with and troubleshoot remote devices, regardless of whether they run on Windows, Mac, Linux (including Raspberry Pi), or Chrome OS.
Equipped with real-time chat, secure file transfer, and session recording features, Zoho Assist is an invaluable tool for IT support teams and technicians. By leveraging Zoho Assist, technicians can promptly and efficiently provide assistance to remote devices across various platforms, leading to increased productivity and heightened user satisfaction.
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How to remote control an Android phone from my PC
- STEP 1: Go to https://assist.zoho.com/ and log in using your Zoho Assist credentials.
- STEP 2: Click on START NOW on the Zoho Assist homepage.
- STEP 3: Share the session ID with your customer through SMS or email.
- STEP 4: Instruct your customer to download the Zoho Assist Customer app from the Google Play Store.
- STEP 5: Instruct your customer to enter the session ID and join the remote session through the app.
- STEP 6: Your customer will be shown a prompt requesting that they download and install an add-on. If they want you to remotely control their phone, they proceed with the addon. Otherwise, you will only be able to view their device.
- STEP 7: Once the necessary permissions are granted, you can remotely control the customer's Android mobile device.
How to remotely access an iPhone from a PC
- STEP 1: Visit https://assist.zoho.com/ and sign in using your Zoho Assist credentials.
- STEP 2: On the Zoho Assist homepage, click START NOW.
- STEP 3: Share the session ID with your customer via SMS or email.
- STEP 4: Instruct your customer to download the Zoho Assist Customer app from the App Store.
- STEP 5: Instruct your customer to open the Zoho Assist Customer app and enter the session ID to join the remote session.
- STEP 6: Instruct your customer to click START BROADCAST on the prompt that appears.
- STEP 7: The broadcast will begin, allowing you to remotely view the phone from your PC.
What can you do in a remote session?
Secure file transfer
Zoho Assist streamlines secure file transfers with 256-bit AES encryption and SSL certification. These protocols safeguard files during transfer, eliminating the need for intermediate USBs, FTPs, or cloud storage platforms. Technicians and customers can efficiently share up to 5GB of files in all formats, depending on the network bandwidth available at each end.
Instant chat and collaboration
The instant chat option in Zoho Assist facilitates real-time collaboration between technicians and customers during remote assistance sessions. Equipped with Zia, Assist's OpenAI assistant, technicians receive suggested automatic responses to customer questions. With Zia and other tools, technicians can efficiently guide customers through troubleshooting steps, ensuring rapid and effective diagnoses and resolutions.
Invite technicians
Zoho Assist's Invite Technician feature facilitates quick and comprehensive troubleshooting by enabling technicians to invite internal or external colleagues to join ongoing remote assistance sessions. To use this feature, simply access the Technician Console, navigate to Session, and select Invite.
Pause and resume screen sharing
The Pause and Resume Screen Sharing function in Zoho Assist's Customer Console gives customers control over screen sharing during remote sessions. They can pause sharing to protect their privacy, concentrate on specific tasks, or use other applications. With improved data security, sensitive information is kept hidden from technicians, ensuring compliance with security laws.
System requirements
To conduct a remote support session from a PC
Windows: Windows 7 and above
Mac OS: Macintosh OS 10.6 and above
Linux: All variants including Raspberry Pi OS
To join a remote support session from a mobile device
Android: Lollipop 5.0 and above
iOS: Version 11.0 and above
Frequently Asked Questions
Remotely controlling your smartphone from a PC can be useful in a variety of situations, such as when you need to access files or data on a phone in a different location, or when you need to remotely troubleshoot a customer’s phone.
Zoho Assist uses SSL and 256-bit AES encryption to secure the connection between your PC and phone. You can rest assured that all your data is end-to-end protected.
Yes, Zoho Assist, web-based remote support software, is equipped with file transfer functionalities, enabling seamless file transfers between your phone and PC during remote control sessions.
Visit www.zohoassist.com on your Windows 10 PC to begin a remote support session. Share the session ID through email or SMS to your Android phone. Concurrently, download and install the Zoho Assist Customer app on your phone. This enables you to take remote control of your phone by entering the ID and joining the ongoing session.
Yes, you can. All you need to do is install the Zoho Assist Technician app on your phone and start a session. You can remotely access your PC after joining the session by entering the unique 9-digit session ID.
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