Faster, simpler and efficientZoho Assist is the most ideal GoTo Resolve alternative
Zoho Assist emerges as a powerful alternative to GoTo Resolve, offering a comprehensive feature set, effortless integration with the Zoho ecosystem, and robust data security and compliance measures. It equips support teams to provide exceptional assistance while optimizing workflows for businesses of all sizes.
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Zoho Assist Vs. GoTo Resolve
Features
Video calls
Yes
yes
Remote printing
Yes
yes
24/7 support
Yes
No
Diagnostic tools
Yes
Yes
Mobile platform support
Yes
Yes, but only available as an add-on
Reboot & reconnect
Yes
Yes
Multi-monitor support
Yes
Yes
Bulk deployment
Yes
Yes
Security
Two-factor authentication, encryption, and session recording for auditing
Security-focused with data encryption, access controls, and audit trails
All names and marks mentioned here remain the property of their original owners. Prices are as published by the named competitors on their website(s) as on 13/1/2025 (without taking into account the taxes or discounts), and are subject to change based on the pricing policies of the competitors. The details provided on this page are for general purposes only and cannot be considered as authorized information from the respective competitors. Zoho disclaims any liability for possible errors, omissions, or consequential losses based on the details here.
Why Zoho Assist is your ideal GoTo Resolve alternative?
Cross-platform compatibility
Zoho Assist supports cross-platform compatibility and is hosted across every major platform. In addition to the already-present, fully-packed features, Zoho Assist thrives on constantly improving its caliber and the future with it which is an encouraging option.
Highly secure
Zoho Assist is fortified with an industry-standard 256-bit encrypted SSL tunnel, ensuring secure remote connections. The application incorporates robust security measures, including multi-factor authentication, data anonymization, and firewall compatibility, making it a simple, secure, and powerful solution.
Feature rich
This versatile, cloud-based tool shines in remote support, offering features such as file transfers, integrated video, audio, and chat support, multi-technician collaboration, real-time screen sharing, screen recording, and screenshot capture. With 5GB of cloud storage for recordings, it’s an essential solution for streamlined remote support and effective troubleshooting.
User-friendly interface
Zoho Assist's user-friendly interface makes it easy for support agents to adapt to the platform quickly. Its intuitive design minimizes the learning curve, ensuring that your team can start using it effectively.
Key incentives for transitioning toZoho Assist, the superior GoTo Resolve alternative
- Offers a comprehensive range of premium features catering to both IT Help Desk, Outsourced IT, and MSP Support use cases.
- Single application seamlessly combines on-demand support, unattended support, and screen sharing.
- Prioritized security through robust measures such as two-factor authentication and 256-bit AES encryption with SSL for data protection.
- Accessible support is available 24/7/365 via phone, chat, or email channels.
Frequently Asked Questions
How does Zoho Assist ensure security for remote support sessions?
Zoho Assist prioritizes security by using industry-standard measures, including 256-bit encrypted SSL tunnels, multi-factor authentication (MFA), data anonymization, and firewall friendliness to protect your data and sessions.
How does Zoho Assist's user-friendly interface benefit support teams?
Zoho Assist boasts an intuitive user interface that reduces the need for extensive training, allowing support agents to adapt quickly and deliver efficient assistance.
Is Zoho Assist suitable for small businesses as well as large enterprises?
Zoho Assist caters to a wide range of organizations, from single users to small businesses and large enterprises, offering scalability and flexible pricing plans that cater to various business sizes and budgets.
Is there a free GoTo Resolve alternative software?
Zoho Assist provides a 15-day free trial for all its customers. After the trial period, we offer a free plan as well as multiple paid plans, so you can choose one that best suits your requirements.