Free Training
Explore Zoho Assist In-depth
Simplifying Remote Support
New to remote support or looking for a suitable alternative? This webinar takes you through the basics of setting up your organization account in Zoho Assist, how a remote support session works, and our integrations with various help desk and live chat applications.
November 5, 2024
Duration: 60 min|Language: English
Rohini
Time zone
Other time zone
In Focus: Unattended Access
From setting up a device for unattended access to various bulk deployment methods for configuring a group of devices for unattended access, we've got it all covered. We'll also explore a host of other tools that help in diagnosis and easy management of all your unattended devices.
November 19, 2024
Duration: 60 min|Language: English
Ayesha
Time zone
Other time zone
Registration
- Simplifying Remote Support
- In Focus: Unattended Access
Simplifying Remote Support
Invite your colleagues or friends
- Simplifying Remote Support
- In Focus: Unattended Access
Simplifying Remote Support
In Focus: Unattended Access
FAQs
- Simplifying Remote Support
- In Focus: Unattended Access
Simplifying Remote Support
Do customers require download at their end to get connected to a session?
Yes, your customers need to download a light-weight remote agent in Windows, Mac, and Linux based computers.
What is the maximum file size while using file transfer? Do you support all file types?
You can send a maximum of 2 GB. We support all file types.
Does switch screen or reverse screen sharing works cross platform?
Yes, it works on Windows, Mac, and Linux computers.
Can I transfer a file to a specific location on remote computer?
Yes, after selecting the files to be transferred, you'll be able to see the option 'Change location' in the file transfer dialog box. You can click on it and specify the remote location.
Can I start remote support session right from my desktop?
Yes, after logging into your account, click on the 'Download' icon available next to the 'My Department' drop-down box on the top right corner of the window. You can download the required plug-in application based on your preference.
Can I support more than one customer at a time? if yes, how many simultaneous sessions are allowed?
It depends on your purchased Remote Support edition. Each technician can conduct 2 simultaneous sessions under Standard edition, 4 simultaneous sessions under Professional edition and 6 simultaneous sessions under Enterprise edition.
Is it possible to record a session??
Yes, you can record a session using the 'Session Recording' option. Go to Settings > General > Session Recording and click on the checkbox beside that option to enable automatic session recording.
In Focus: Unattended Access
How many technicians can I add if I buy only unattended access?
You can add unlimited technicians to your account for accessing unattended computers.
What is the maximum number of unattended computers one can manage?
You can configure and manage unlimited number of computers depending on your subscription.
Is there a silent install for unattended client?
Yes. It can be done via command prompt. Login to your home page and navigate to settings > deployment
Can I configure a computer for unattended access during a remote support session?
Yes, you can configure a computer for unattended access during a remote support session. Click here to know more about deployment options.
Can I run Zoho Assist as a Windows service?
Yes, 'Run As Service' option allows you to run Zoho Assist as an application with user account control. Go to Settings > Run As Service to enable this option.