Zoho Assist in action: Rose City Tech's approach to remote IT management
The Company
Rose City Tech provides IT services for a network of restaurants and office spaces. Their primary goal is to maintain consistent IT operations across all locations, which include server PCs that are not actively monitored by staff. With a focus on efficiency and ease of use, Rose City Tech relies on advanced remote management solutions to keep their operations running smoothly.
The Challenge
Managing IT infrastructure across multiple locations presents several challenges. With servers and other devices spread out over various offices and restaurants, having a physical presence at each site for maintenance and troubleshooting is impractical. Rose City Tech needed a solution that allowed them to:
- Remotely monitor and manage devices.
- Troubleshoot issues quickly and efficiently.
- Deploy solutions easily without extensive technical expertise.
- Provide a seamless experience for employees and IT staff.
The Solution: Zoho Assist
Rose City Tech chose Zoho Assist for its robust remote management capabilities. Features that stood out for Rose City Tech included:
- Simple interface and consolidated dashboard: The user-friendly interface allowed Rose City Tech to monitor all devices at a glance and connect to any device instantly.
- Comprehensive command capabilities: Zoho Assist offers a range of payload-related commands, such as reboot, file transfer, and clipboard functions, which are essential for remote troubleshooting.
- Easy deployment: The deployment process is straightforward, enabling Rose City Tech to assign a link and get devices set up quickly.
- Remote management from any device: The ability to manage devices from a web browser on a tablet added flexibility to help Rose City Tech respond to issues promptly.
"Zoho Assist makes it super simple for us to manage and troubleshoot devices remotely, increasing our productivity and efficiency across multiple locations."
- IndustryIT Services
- TypePrivately owned
Benefits and ROI
Zoho Assist has become an integral part of Rose City Tech's IT management strategy. It enables them to efficiently monitor and manage their network of devices remotely and ensure smooth operations across all their locations.
The simplicity and effectiveness of Zoho Assist's features, combined with its ease of deployment, have made it the ideal solution for Rose City Tech’s remote management needs. As a result, they can quickly address IT issues, maintain high productivity, and provide better service to their clients and employees.
