Operations

• 
  175 views|4 min read

  Five ways to ensure smooth CX this holiday season

  CXSupportOperationsProcess
• 
  51 views|4 min read

  The 4 C checklist for creating winning SLAs

  CXOperationsProcessQuality
• 
  137 views|3 min read

  How to train your AI

  OperationsProcessTechnology
• 
  113 views|4 min read

  Knowing when to talk is vital for great CX

  CXCultureOperations
• 
  89 views|6 min read

  Four more lessons in selling that I learned as a customer

  CXSalesOperations
• 
  173 views|3 min read

  The need for upskilling in the era of AI

  CultureEmpowermentOperationsStrategyTraining
• 
  188 views|5 min read

  The constant called change

  CultureOperationsVision
• 
  157 views|4 min read

  The small things make a big difference

  CXLoyaltyOperations
• 
  219 views|5 min read

  Pitfalls to avoid while fostering customer centricity

  CXCultureLoyaltyOperations