Operations

• 
  943 views|4 min read

  No more cliches and jargon—better CX needs clear conversation

  ContextCultureOperationsProcessTraining
• 
  1.3K views|4 min read

  Viable customer personas can craft better CX stories

  OperationsProcessStrategy
• 
  990 views|5 min read

  The data adds up, business needs to be people-centric

  CultureLoyaltyOperationsStrategy
• 
  1.4K views|3 min read

  Sink or swim? The reality of liquid expectations

  CultureOperationsStrategy
• 
  1.0K views|3 min read

  To be or not to be…shouldn’t even be in question

  SupportCultureOperationsStrategy
• 
  1.9K views|3 min read

  A time for everything in customer service

  SupportOperationsProcessTraining
• 
  1.3K views|2 min read

  An easy guide to e-commerce customer service

  SupportOperationsStrategyTechnology
• 
  1.1K views|5 min read

  The numbers are saying it’s time to listen to people

  ContextOperationsStrategy
• 
  1.3K views|2 min read

  Keep your reports close and your dashboards closer

  SupportOperationsProcessTechnology