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Operations
- 200 views|6 min read
Do (almost) everything, be everywhere, all at once - Part 1
- 762 views|4 min read
The customer service effect on the KPIs that measure CX
- 552 views|4 min read
Customer service can help a business achieve its purpose
- 718 views|5 min read
Be CX aware. Let your customers know you care.
- 1.1K views|3 min read
When time is of the essence, customer service makes the difference
- 636 views|5 min read
Making the most of Generation Y
- 1.0K views|4 min read
Map the journey to better CX
- 912 views|4 min read
No more cliches and jargon—better CX needs clear conversation
- 1.2K views|4 min read
Viable customer personas can craft better CX stories
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