Zoho Apptics - FAQs

Only Portal admin can add Projects in the Apptics web console. You can find the detailed steps in our User guide. 

You can add a new Project member from the Settings. Go to Settings > Project Members and click the + symbol under the appropriate category. The Project owner can add new members to a project from a list of portal members. If the user doesn't exist in Portal, please contact your Portal admin to add the user to the Portal.

Yes, you can view only the data of the apps that are associated with your project by creating groups in the Home page. Follow the below steps:

• Go to Apptics Home and click All Projects.
• From the drop-down, click Create Group.
• Select the apps, enter a group name, and click Create.
• You can keep your group public or private. A public group will be visible to all the Portal members. A private group will be visible only to the Project members.

A project group is a collection of all your projects. You can decide what projects to include in the Project group. Your project group can either be public or private.

You can find the config file for your existing applications from Settings > Application IDs. You can find the detailed steps on how to download the config file in our User guide.

Integrating Apptics with your Application is a simple process. You can refer to the below links to understand how to integrate Apptics with different applications.

• Android Apps
• iOS Apps
• Windows Apps

Yes, you can change the project owner in Zoho Apptics. Go to Settings > Project Members. Click on the edit icon near the Project owner and elect the new Project owner. This action is a role-based action and only Project owners or the Portal admin can change the ownership.

Please contact your portal admin to add new members to the Portal. You can find the Portal admin by clicking on the Portal members icon on the right strip.

A portal is an org-level directory where all the members who are required to access Apptics can be added. A project member is a subset of Portal members. 

Apptics support Apple (iOS, macOS, iPadOS, watchOS, tvOS), Google (Android), and Microsoft (Windows) platforms at the moment.

A tag is used to identify in what mode are you going to use the added application. There are two tags, i.e., Development and Production. This is done to avoid data pollution in the web console.

At present Apptics does not allow any migration from other third-party services. This is in our roadmap and will be available soon.

No, there are no such restrictions.

You can find the definitions of all the technical terms in our Glossary page.

Zoho Apptics offers the following integrations:

• Zoho Desk - To streamline your support requests
• Zoho Projects- To efficiently manage your tasks/Bugs
• Zoho Cliq - To notify your team in real-time about Crashes, Feedback received, etc.

All the steps to configure In-app Updates are available in our User Guide. 

Unfortunately, No! At the moment you can configure In-app Updates only for apps available on AppStore and PlayStore.

All the steps to configure In-app Ratings are available in our User Guide.

In Apptics' in-app Ratings dashboard, you have two types of rating stats, i.e. dynamic and Static.

• Dynamic Stats are the ratings that are given when the users are prompted with the Rate Us pop-up.
• Static Stats are the ratings that are given from your Apps Settings.

All the steps to configure Parameters and conditions in Remote Config are available in our User Guide.

All the steps to configure the Events in the web console are available in our User Guide.

Go to Settings > App Version and you can disable/reorder the app version at your convenience.

Apptics is a GDPR compliant service. To maintain the same, we need to keep a track of the activities that happen in Apptics. You can visit our Terms of Use for further details.

You should not add any Personal Identifiable Information (PII) in either the Parameters or Conditions.

In order to help you manage your projects efficiently, Zoho Apptics offers you an integration with Zoho Projects. Once you have integrated with Zoho Projects, you will have an option as 'Assign as a Bug' in the Crash dashboard. You can use this option to assign any bugs that are reported in your app to the app developers and can track the progress of the same in Zoho Projects. For more information on Zoho Projects, please visit https://www.zoho.com/projects/. Please note that for integration Zoho Projects, you should have a Portal in Zoho Projects.

There are many factors involved in crashes not getting symbolicated. Please refer to our User Guide on symbolication to understand more about it.

Yes, you can register events using enums. To use events as Java enums, refer to the following links.

• For Android, click here.
• For iOS, click here.
• For Windows, click here.

We do not encourage collecting any PII from your users at any point. If in case you need to collect some PII, we recommend you keep your users informed. You can read more about our GDPR readiness in our TERMS OF USE.

Email notifications are based on user-preferences. You can enable/disable email notifications anytime under Settings > Email Notification.

No. Apptics does not track any CTAs (Click-To-Action) in your app. 

The reason being because Apptics only tracks a user when he chooses to share his in-app usage and crash related info, i.e. 'Opt-in' users.

The User preferences are removed when the application is uninstalled or when the OS gets updated.

When you include zanalytics-plugin in both the build.gradle files of the library & the parent module, you will get the ProjectConfigurationException. Remove the zanalytics-plugin from all the libraries added to the parent module.

This may happen because of spammers involved in this activity. This could also be the result of some Pre-launch reports, that automatically launches and crawls in your application for a while.

Yes, you can disable the option to send feedback anonymously. Refer to our In-app Feedback SDK Guide to understand how to handle it in different platforms.

Yes, you can add/remove the email Ids for receiving the email notifications from Settings > Email Notifications.

No. Apptics doesn't allow you to export the stats/data to any other application.

Analytics data is sent to the Apptics server differently in every platform.

Android - Analytics data is collected and saved locally in Android. It is pushed to the Apptics servers in the same session at periodic intervals. If there is any issue and the data couldn't be pushed, then the data is pushed when the app comes to the foreground again or is synced in the background every 12 hrs.

iOS/macOS/watchOS/tvOS - Analytics data is collected and saved locally in iOS. It is pushed to the Apptics server in a low priority queue. If the application supports background operations, then the data may be synced in the background as well. If not, then the data is synced every time the app comes to foreground.

Windows - Analytics data collected and saved locally in Windows. It is pushed to the Apptics servers once in 60 seconds when the application is in the foreground. When a user quits the application, the unsynced data is sent the next time the app reopens. Crash data collected in one session is always sent the next time the app opens.

As of now, Apptics does not support in-app updates for market stores other than PlayStore and AppStore. For the Chinese region or for devices without play services you can use the custom/native alerts with a link to the url from where the update can be downloaded. Please refer to the user guide and SDK guide for more information.

It may be due to poor network connectivity. We advise you to restart the Android studio with a proper connection. If there are no network issues, then try restarting the system, this should sort the issue. You can contact Apptics support for any further assistance.

You can find the methods/classes for disabling the sharing of usage stats in our SDK Guide under User and Settings in each platform.

This may be due to the cache available in your system. Try clearing the cache of the pod using “pod cache clean —all” command followed by “pod repo update” and then “pod install/update”. This should sort the issue.

Email notifications are based on individual user preferences. You can change your preferences anytime under Settings > Email Notification (make sure that you have selected development mode). Please note that you will have to configure Email notifications for each Mode individually.

You get a warning in the PlayStore when you are using older library and plugin version. We recommend you to use the latest library and plugin version always.

All the new crashes are symbolicated automatically in Apptics depending on the dSYM file you upload.  For any existing crashes you will have to re-initiate the process by uploading the dSYM from Quality > dSYM > Upload dSYM. You can also refer to our User Guide for more details.

Download the existing/working dSYM.zip for your App version from Apptics. Uncompress and add the framework dSYM in the folder. Compress and upload the file to Apptics server with the same App version.

Once you delete an Event group, an option to retrieve the event group will be available. You can use this option to restore the deleted event group.

Yes, you can create another event group with the same name but we would recommend you to restore the deleted event.

Please contact us at support@zohoapptics.com.

It could be because either the app does not support user login or does not provide logged-in user details with Apptics.

Events will appear in the Events list only when they are configured in the Apptics web console.  If they are not configured in the web, they won't be listed in the events list.

This could be because the apps notifications are not On. If so, please turn on the notifications.

No, this information will be accessible only when crash reporting is turned on in the app.

Currently, all the features in the Apptics Android SDK work for minSdkVersion 16 and above. So, Apptics' In-app ratings will work in lollipop as well.

If the various flavors of your android app are created as different projects then check if the events are configured for all the projects.

Please refer to the User Guide for symbolication to upload the dSYM file. If you still face issues, contact us at support@zohoapptics.com.

For Android Immediate in-app update, if X days are configured in 'Remind After N days' and Y reminders are configured in 'Force Update After N Reminders', then the user will get Y app update popups, each appearing after a gap of at least X days. The first pop-up will appear when the user opens the app for the first time after you do the configuration in the Apptics console.

Google's in-app update works only with the support of the Google Play Store. For testing this feature in Apptics SDK, you need to use the Play console's internal testing track (refer to this link).

Yes, it can be tracked. You need to add the Apptics pod to the extension target. In your AppExtensions classes, call Apptics.startExtensionSession("APP_GROUP_IDENTIFIER") on start and Apptics.stopExtensionSession() at the end. You don't need to create a run script for the extension target.