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- 18 views | 5 min read
Why employee empowerment matters in CX
- 26 views | 7 min read
Five CX lessons from unexpected sources - The Prophet by Kahlil Gibran
- 73 views | 6 min read
Building truly helpful chatbots
- 49 views | 4 min read
Knowing when to talk is vital for great CX
- 56 views | 5 min read
Minimize effort to maximize experience
- 52 views | 6 min read
Four more lessons in selling that I learned as a customer
- 103 views | 5 min read
The constant called change
- 95 views | 4 min read
The small things make a big difference
- 89 views | 5 min read
Going the extra mile
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