Editor, Author at Simplified CX

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Editor

951 views | 4 min read
Stay relevant: Keep learning your whole life
Culture Empowerment Mission Training
1.1K views | 3 min read
When time is of the essence, customer service makes the difference
Context Operations Process Strategy
676 views | 5 min read
Making the most of Generation Y
Culture Operations Strategy
1.1K views | 4 min read
Map the journey to better CX
Mission Operations Process Strategy
942 views | 4 min read
No more cliches and jargon—better CX needs clear conversation
Context Culture Operations Process Training
1.3K views | 4 min read
Viable customer personas can craft better CX stories
Operations Process Strategy
990 views | 5 min read
The data adds up, business needs to be people-centric
Culture Loyalty Operations Strategy
1.7K views | 3 min read
Acquisition, retention and the virtuous cycle of business
Culture Strategy
2.1K views | 3 min read
Managers can make or break employee engagement
Culture Empowerment Loyalty

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