Editor, Author at Simplified CX

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Editor

216 views | 2 min read
To acquire new customers, listen to old customers
Sales Empowerment Strategy
323 views | 4 min read
Make good impressions last by putting customers first
CX Context Culture Loyalty Strategy Vision
800 views | 4 min read
The customer service effect on the KPIs that measure CX
Support Operations Process
853 views | 3 min read
Relating customer service to website redesign
Context Vision Marketing
588 views | 4 min read
Customer service can help a business achieve its purpose
Support Context Mission Operations Strategy
622 views | 5 min read
What stories is your data asking you to tell?
Context Strategy Marketing
739 views | 5 min read
At the center of CX beats a human heart
Culture Mission Strategy Vision
1.0K views | 7 min read
There’s Work From Home and ‘forced’ to Work From Home.
Culture Loyalty Responsibilities Technology
755 views | 5 min read
Be CX aware. Let your customers know you care.
CX Operations Process Strategy

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