Frequently Asked Questions

The prerequisites for a new CRM sync are as follows:

• You should have Standard Admin role in Zoho Campaigns
• You should have Administrator account in Zoho CRM
• You can integrate only one Zoho Campaigns account from your organization with one Zoho CRM organization
• You cannot integrate multiple accounts

It is now possible to create syncs with multiple accounts. However, after September 30, 2022, we only permit one admin account of Zoho Campaigns organization to be integrated with Zoho CRM. This means you won't be able to create syncs with multiple accounts of the same Zoho Campaigns organization, or after migrating to the new Zoho CRM integration set up.

We will continue to support all the syncs with Zoho CRM until September 30, 2022. After this, these syncs will be removed. We suggest that the users create a new sync that matches their requirements before the said date.

Yes, when you create a sync between Zoho CRM and Zoho Campaigns for a particular CRM module, all contacts under that module will be synced to Zoho Campaigns. Henceforth, view will not be available, so we sync all contacts under a selected module.

There is no alternate for syncing certain contacts based on views as we will sync all contacts in a module without relying on view in the new integration setup. However, there are two other alternative ways in which this can be achieved:

• Create a segment with criteria similar to that of the required view for the synced contacts
• Create workflows and move the respective contacts to the preferred mailing list

We will automatically upgrade to the next subscription limit if the contacts' count in a sync exceeds the contact limit. The adjustment in your subscription plan will be reflected in the upcoming billing cycle.

Note: CRMPlus and Zoho One users have to upgrade it manually. 

It is not mandatory to add each sync's contacts to a list. Each sync created will directly push the CRM contacts to All Contacts in Zoho Campaigns. However, we provide you a choice to add the synced contacts to a list. Else, you can create a segment that dynamically updates with the contacts added via sync. 

Most of the existing features will be supported in the new CRM sync setup. But, the following features under CRM set up will be discontinued. This is because with the new CRM flow these features becomes either redundant or irrelevant in the new flow

• Update email campaigns in custom field in Zoho CRM(Last 5 campaigns) - This data will be pushed by default to Zoho CRM. So, this option is redundant.
• Push data to Zoho CRM -This data can be updated to Zoho CRM using workflows making this option redundant.
• Field mapping - With this update, there will be one sync per module and all the fields will be mapped once synced. So, moving forward this option will be irrelevant.

Subscription type helps you identify if the user is interested in receiving marketing campaigns on behalf of your organization. The two subscription types are:

• Marketing
• Non-marketing

Marketing

Contacts under this subscription preference have granted their permission to receive all marketing related communication and adding these contacts will be reflected in your subscription plan.

Non - marketing

Contacts under this subscription preference will not receive any marketing-related communication. Adding these contacts will not be reflected in your subscription plan.  

 The subscription type field of existing contacts added to Zoho Campaigns will not be overwritten. We will only sync the subscription type of newly added contacts from Zoho CRM.