Document management is the process of storing and tracking documented information within the organization, while knowledge management is a more broader approach that involves sharing and organizing all sorts of organizational information.
This article lays out the age-old debate between knowledge management and document management. Read on to analyze the differences and find out the right choice for your organization.
Key differences between document management and knowledge management
While knowledge management and document management are used synonymously, they have certain key differences that make them unique, which are discussed below.
Uses
Document management is a centralized storage of documents, while knowledge management is an information repository that captures collective knowledge.
Purpose
The main aim of document management is easy retrieval of important information, while the purpose of knowledge management is to promote innovation among employees.
Types of information
Document management systems store explicit and structured information, while knowledge management systems store both tacit and explicit knowledge.
Scope
Document management focuses solely on tracking information, while knowledge management has a much broader scope.
Approaches
True to their names, document management has a document-centric approach with information accuracy in the forefront, while knowledge management takes a knowledge-centric approach with decision-making and innovation in the forefront.
Tools and measurements
The different measures to track a document management systems are document retrieval rate, user adoption rates, and so on. Similarly, the tracking metrics of knowledge management systems are compliance settings like read acknowledgment, comments from users and collaborators, and so on.
Wrapping Up
Read the article in Focal Point to get a deeper insight into the benefits, features, and main differences between document management and knowledge management. Keep the differences in mind while choosing the right system for your organization.
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