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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
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LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
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CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
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Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Marketplace
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Integrated Cloud Contact

Integrated Cloud Contact Center

An intuitive, insight-driven, personalized customer service software designed for today's hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging seamless integrations with Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus to deliver optimal customer success.

  • What we offer
  • Types
  • Features
  • pricing

Bringing the power of cloud to your communication platform

 

Assured call quality

Zoho Voice ensures high quality calls with the help of WebRTC TURN servers. These servers are installed in multiple locations across the globe to relay call traffic. By bringing the communication infrastructure close to you and completely encrypting your calls with Secure Real-time Transport Protocol (SRTP), we guarantee safe and efficient transmission of call traffic.

 

Enhanced Call experience

Reduce the number of missed calls and improve the overall customer experience. Route incoming calls to the right department with Multi-level IVR. Promptly assist VIP customers to connect with a specific set of agents, managers, or executives using direct extension numbers.

 

Live call monitoring

Listen to live calls, talk to agents without the caller hearing, or jump in to start a three-way conversation. Ensure quality sales and support assistance by monitoring calls and training agents in real time. Record your calls and analyze them later to further measure your agents’ performance.

 

Advanced reporting and analytics

Dive deep into your call data from the contact center dashboard and get a unified view of outgoing, received, and missed calls. Easily look up and analyze completed calls by filtering the call logs based on date, agent, department, queues, and numbers so you can manage your workforce efficiently. Track performance with queue analytics and customer feedback ratings.

 

Seamless integrations

Integrate your contact center software with Zoho CRM and Zoho Desk to streamline your communications. Manage calls directly from CRM and Desk with handy features, such as click-to-call, call pop-ups, and call notes. View relevant caller information from screen pop-ups and quickly understand the context for all customer interactions.

 

Power Dialer

Supercharge your outbound call campaigns with Zoho Voice's Power Dialer. Say goodbye to manual dialing and hello to enhanced productivity with automated calls, allowing your team to effortlessly connect with more customers. Experience seamless communication to reach your targets, revolutionizing your communication strategy for unparalleled success.

 

Flexible and Scalable

Bypass expensive telephony hardware. Manage calls from any device with the Zoho Voice web app, desktop app, mobile app, and ZDialer browser extension. Scale up your operations quickly and effortlessly based on demand. Take your virtual call center global.

 

Round-the-clock availability

With robust disaster recovery and business continuity programs in place, Zoho ensures high availability and smooth operations with minimal or no loss of time, even if one data center fails. You can check service availability, performance metrics, and incident history on the service status page.

Regulatory compliance

Stay compliant with all contact center regulations such as consensual call recording and encrypted storage of health data. We ensure the confidentiality, integrity, and availability of your data by maintaining compliance with standards and regulations like ISO, GDPR, and HIPAA.

The contact center solution for growing businesses

contact center solution

Blended contact center — Hybrid teams

Provide both inbound and outbound contact center services with Zoho Voice's blended contact center by enabling both incoming and outgoing services. Increase agent versatility and productivity by granting them access to all the advanced contact center features.

Explore our popular features

our popular features

Virtual phone numbers

Get personal, local, and toll-free numbers from 100+ countries. Allow your customers to call you at standard local rates or free of cost.

Interactive Voice Response (IVR)

Configure multilevel IVR trees to help your callers reach the right team or agent. Welcome your callers with custom messages by setting up a text-to-speech recording or uploading an audio file.

Call analytics

Make data-driven decisions with KPIs to measure productivity, detect any gaps in your customer interactions, and improve efficiency.

Call queues

Organize your agents into teams and easily route calls to the relevant group. Choose whether they'll receive calls simultaneously or in sequential order.

Queue performance metrics

Closely monitor the performance of various agent teams in your contact center by tracking special KPIs, such as average call duration, maximum waiting time, and longest call.

Call monitoring

Quietly tune in to your agents’ calls and monitor them in real time. Interact with them behind the scenes, or intervene on live calls to ensure call quality and boost customer satisfaction.

Call transfer

Transfer a call to another agent or queue if you need help handling a caller's request or if the caller wants to reach out to a different agent. Merge the calls to enable three-way interactions.

Voicemails and call back

Allow your customers to leave a voicemail when you're unavailable to pick their calls. Reach out to them swiftly with easy call back capabilities.

Power dialer

Automate your outbound calls with outbound campaigns and improve agent productivity by refining the wait time between calls to leads and prospects.

Post-interaction CSAT rating

Measure customer satisfaction by allowing callers to rate the quality of service offered by your agents.

Call disposition

Easily identify call outcomes and categorize them accordingly. Track the call trends to identify areas for improvement.

Call notes

Record the key points of your conversations during a live call and easily access them later for regular follow-ups.

Two-way SMS services

Send and receive SMS with voice and SMS-enabled local numbers. Strike up a quick conversation with your customers or effortlessly track the conversations of your agents. Make yourself easily reachable to build a consistent and pleasant customer experience.

 

Simple affordable pricing

See full plan details

Frequently asked questions

  • What is a contact center?

    A contact center acts as a primary contact point for businesses, and it provides customers and prospects with access to information, expertise, and resources in real time through multiple communication channels. A cloud-based contact center software like Zoho Voice allows you to manage customer communication from anywhere and on any device through the internet.

  • What is a virtual contact center?

    A virtual contact center is a cloud-based contact center software that enables your business to connect with prospects and customers through multiple communication channels. Virtual contact centers are used by teams that handle sales, technical support, and customer service.

  • What are the benefits of a virtual contact center?

    Unlike traditional call centers, a virtual contact center can serve customers from a physically-dispersed yet centralized and integrated setting. You can monitor and manage a remote workforce from one platform. A virtual contact center can also help you expand your business hours and function across multiple time zones.

  • Do I need any special telephony equipment to set up a virtual contact center?

    No, you can access the contact center application using the internet from a PC, laptop, or mobile phone. A virtual contact center is an effective solution that can function with minimal capital expenditures and operating expenses, as your contact center provider takes care of maintenance efforts. For example, when using Zoho Voice, Zoho itself attends to this upkeep.

  • What is the difference between a contact center and a call center?

    A contact center uses multiple digital communication channels along with advanced analytics for customer interactions, whereas a call center is a specialized establishment dedicated to telephone-based communication.

  • What channels are supported in the Zoho Voice contact center?

    Zoho Voice currently supports phone calls and two-way SMS, and it will soon support instant messaging.

  • How can I monitor remote employees through Zoho Voice?

    Zoho Voice allows you to directly supervise your remote agents with features like agent status, live call monitoring, call barging, call whispering, and three-way conferencing.

    With these features, you can intervene in real time, silently monitor calls, guide your agents behind the scenes, and participate in the conversation with both the agent and the customer.

    Zoho Voice measures KPIs of every call queue so you can assess the performance of each of your remote teams.

  • Can I use the Zoho Voice contact center with my personal email address?

    No, you cannot use Zoho Voice with your personal email address. Email addresses that are not official business addresses, like Gmail and Yahoo, are blocked by default to avoid spam calls. Please use your professional email address to create an account.

  • Can I personalize IVR and welcome message audio?

    Yes, Zoho Voice allows you to personalize IVR and welcome message audio. This feature is available in all plans within the Enterprise Telephony edition.

A contact center solution with everything you need

Discover Zoho Voice with a 15-day free trial. Set up your contact center now