Do the users in the Inactive status take up a license? Will marking a user inactive downgrade their license automatically?
The users in Inactive status will not use up licenses in Zoho Expense. Marking a user inactive will not downgrade their license automatically. You will have to remove them from Zoho Expense. Hereโs how:
- Click Admin View on the left sidebar.
- Go to Settings on the left sidebar.
(OR)
Click Settings in the top right corner of the page. - Click Subscription under Organization. You will be redirected to the payments page where you can remove the users.
- Click Downgrade Add-Ons.
- Select the number of users you want to remove and click Proceed.
- Confirm your action by clicking Proceed again to remove the users.