Add tickets as work items
When your customers report an issue or request a new feature, your support reps can easily add these ZenDesk tickets to a relevant product backlog in Zoho Sprints.
![Add tickets as work items](http://www.zohowebstatic.com/sites/zweb/images/sprints/integration/zendesk-add-tickets.png)
![Empathize with context](http://www.zohowebstatic.com/sites/zweb/images/sprints/integration/zendesk-empathize.png)
Empathize with context
Zendesk Support tickets can be linked to work items in Zoho Sprints so that your teams can collaborate with context and resolve customer issues faster.
Cross-functional collaboration
Developers and support reps can collaborate on tickets through private comments. Comments added in Zoho Sprints will be visible in Zendesk, and vice versa.
![Cross-functional collaboration](http://www.zohowebstatic.com/sites/zweb/images/sprints/integration/zendesk-cross-functional.png)
Agile customer support
Support reps can track the development status of tickets linked to sprints and keep your customers updated on their progress.
![Agile customer support](http://www.zohowebstatic.com/sites/zweb/images/sprints/integration/zendesk-customer-support.png)