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- 2.1K views | 3 min read
Gamification in customer service and how to do it right
- 1.0K views | 2 min read
The three C’s to training your agents effectively
- 2.6K views | 6 min read
Right or wrong; to rude customers, with respect
- 927 views | 3 min read
Training right to prevent train-wrecks