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2.0K views | 3 min read
Gamification in customer service and how to do it right
Empowerment Strategy
989 views | 2 min read
The three C’s to training your agents effectively
Support Culture Empowerment Training
2.5K views | 6 min read
Right or wrong; to rude customers, with respect
Support Culture Empowerment
906 views | 3 min read
Training right to prevent train-wrecks
Culture Operations Training

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