Zoho Previews AI Agents at Annual Analyst Summit

To an audience of more than 100 global analysts, Zoho kicked off ZohoDay 2025 earlier this month by previewing Zia Agents, its task-oriented, digital, intelligent agents which will begin rolling out in the coming weeks. Zoho's agentic AI roadmap and strategy demonstrates considerable upside for customers, but don't take our word for it...

Here's what some of the experts had to say about the news:

"Most notable among many, many AI-driven enhancements was the launch of Zia Agents, intelligent, task-specific AI assistants designed to automate workflows and enhance decision-making across Zoho’s extensive portfolio of 100+ applications. These pre-built digital agents, including roles such as Account Manager, SDR, HR, Customer Support, IT Help Desk, and Sales Coach, can be deployed to streamline various organizational functions." - Ian Jacobs for Opus Research, full article here

"Zoho has been pioneering its own AI approach for several years, progressing from its early Zia assistant chatbots to a very sophisticated framework behind customer queries that can orchestrate their own specialized models alongside other self-hosted and large language models through an intelligent-assistant bridge." - Jason English for Silicon Angle, full article here

"Zoho and Zoho customers have told a strong and coherent story during the ZohoDay 2025 event. It is one of the best and credible AI and digital agent story around, especially when combining current execution including the upcoming own LLM, own hosting and strong privacy focus." - Thomas Weiberneit for AheadCRM, full article here

"In the rapidly evolving landscape of artificial intelligence, Zoho is taking an approach grounded in its core tenets of privacy, value, and long-term thinking. Zoho's AI strategy, as revealed at ZohoDay, is not about hype or flashy demos but about delivering practical, contextual AI solutions that truly benefit its customers." - Anurag Agrawal for Techaisle, full article here

You can check out the full Zia Agents press release here