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projects-pricing-val.json1
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ClassicFree | Premium20% of org license fee | |
|---|---|---|
| SERVICES | ||
| Email Support | support@zohoprojects.com | support@zohoprojects.com |
| Live Chat | 8 hours (Monday - Friday)(Not available in the free plan) | 24 hours (Monday - Friday) |
| Toll-free Support | 8 hours (Monday - Friday) | 24 hours (Monday - Friday) |
| Remote Assistance | - | Yes |
| Product Onboarding | - | yes |
| Maximum First Response Time | 8 hours (Monday - Friday) | 3 hours (Monday - Friday) |
| yes | yes | |
| yes | yes | |
| yes | yes | |
| ELIGIBILITY | ||
| Min Number of Users | 1 | 25 |
| Subscription Period | Monthly or Annual | Monthly or Annual |
| Edition | All plans | Premium or enterprise |
| Download for more details | Download for more details |
Maximum First Response TimeProduct Onboarding
What is Maximum First Response TimeProduct Onboarding
It is the time taken by the support rep to send the first response to the ticket received for the customer. The first response will not be an auto-acknowledgement. Instead, the rep will go through the ticket and send an appropriate response.
It is a program where the customer success member from Zoho Projects helps the customer get acquainted with the features of the product and guides them in making better use of the product, all through remote/screen-sharing sessions.