TIMELINE
2024
Jul
Enhanced the virtual pointer feature
EnhancementsThis major enhancement allows you to use the virtual pointer with improved precision and experience seamless collaborative sessions right from your Android and iOS devices.
Jun
Provided app support in Saudi Arabia data centers
Zoho Lens is now supported in Saudi Arabia data centers, in compliance with regional data protection laws. Users signing in from the Saudi Arabian region can have their data stored in these centers for enhanced security.
Improved default streaming quality
EnhancementsWith crucial enhancements to the overall video quality, participants can view the stream in the best resolution under different bandwidth conditions. We've also provided default HD support for all users.
May
Introducing the Virtual Pointer for your remote assistance session
FeaturesThe Virtual Pointer is an annotation tool that allows a technician to direct participants’ attention to a specific area on the live stream while in a session. Unlike other annotations, it comes tagged with the remote user's name and fades away automatically after a few seconds. Learn more.
Introducing the Swap camera for technicians in iOS
FeaturesTechnicians streaming from their iOS device will now be able to swap between their back- and front-facing cameras during a remote assistance session.
Experience default HD streaming in your remote assistance session
EnhancementsWhen a customer streams their camera feed from their iOS device, the remote expert can view the live visuals in higher resolution because the HD option has been enabled by default.
Added approval workflow in iOS for secondary technicians
EnhancementsAs an extra layer of security, secondary technicians who are joining the session with an invite from the host (the primary technician) will now be allowed to join the session only after the host approves their join request. This workflow is currently enabled for the iOS app.
Addressed heating issues and battery concerns for iOS
EnhancementsWith improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your iOS device.
Apr
Zoho Lens partners with Samsung
Through this partnership, the industrial workforce can now use Zoho Lens to provide visual remote assistance right from their rugged Samsung devices.
Mar
Enhanced session security and scalability
EnhancementsWe've elevated our security standards by upgrading our encryption protocols. This will create a safer session environment and boost scalability to support multiple concurrent sessions.
Feb
Get precise dimensions of remote objects with AR Measurement
FeaturesWe've introduced a new augmented reality tool to facilitate your remote assistance sessions: AR measurement. You can use this tool during a session to measure distances, lengths, and other dimensions with ease. Learn more.
Experience low-latency streaming with peer-to-peer connections
EnhancementsThis crucial enhancement significantly reduces latency and improves the video quality in your Lens sessions by establishing a direct connection between the technician and the customer's device once they join the session.
2023
Dec
Improved overall usability and security
EnhancementsWith crucial enhancements to our existing framework and security measures, you'll now be able to maximize your usage of Zoho Lens, experience better video streaming, and provide secure support in your remote assistance sessions.
Nov
Preserve snapshots in any situation
EnhancementsThe upgrade to the snapshot feature boosts session experience with optimized browser performance, where technicians will be able to retain and preview snapshots under any circumstance during a remote assistance session.
Oct
Introducing advanced chat to your remote assistance session
FeaturesAlong with sending messages in a session chat, participants in a remote assistance session can now share files, images, or presentations, as well as react to messages with emojis, edit them, or delete them at any time during the session. Learn more
Sep
Improved customer data protection
EnhancementsIn compliance with the new SCC guidelines set by the European Commission, we've established standardized workflows to access customer data based on customer requests alone. To ensure better transparency and accountability, we've enabled tracking for who has accessed the data, for what purpose, and which customer's data has been accessed.
Added an "Invite technician" option for mobile users
EnhancementsTechnicians who have initiated a remote assistance session from the Lens mobile app can now invite other technicians or guest technicians to their session using the Invite technician option on their console. This option has been enabled on the Android app.
Added an "End session" option in the Session tab
EnhancementsAdmins and technicians can end idle sessions directly from the Session tab in their organization portal without having to search through multiple tabs in their browser.
Enabled files download for multi-org users
EnhancementsAdmins who have multiple organization portals on one account can seamlessly download recordings, notes, chats, or snapshots of any session from the portal of their choice.
Added organization name to invitation mail
Issue-FixWhen sending organization invite mails to new admins or technicians, an admin will now be able to add the organization name at the end of their invite.
Aug
Enhanced security for better data protection
EnhancementsAlong with MFA, admins will be asked to sign in again when accessing sensitive information, such as organizational data, to prevent misuse.
Jul
Configured links sent to technicians
Issue-FixTechnicians who click the organization invite link will be prompted to accept or decline the invitation, which will prevent the technician from accidentally joining another organization. Technicians who run an organization as super admins can also join a session from another organization.
Import users from Zoho Desk to Zoho ServicePlus
EnhancementsOrganizations that add users to Zoho Desk in the initial stages can migrate user data to Zoho Service Plus and sync it with other remote support tools.
Incorporated file transfer option in chat
FeaturesTechnicians can use the chat option to share files with participants in the session. Lens supports a wide variety of file types, such as audio, video, and document formats. Learn more.
Added Flashlight option to technician console
FeaturesThe Flashlight option that was previously available only for iOS is now available to technicians remotely initiating or joining a session from a browser with an iOS user.
Improved session feedback experience
Issue-FixTechnicians who were facing difficulty in adding notes at the end of the session will be able to do so with ease after this enhancement.
Jun
Enable "Freeze" option for all technicians
EnhancementsWith this enhancement, technicians in a collaborative session can have more control over freezing the camera stream. Any technician joining the session from the browser can concurrently freeze or unfreeze the camera stream, even if the initial freeze was done by another technician.
Witness elevated precision in OCR
EnhancementsBy incorporating the iOS Vision Framework, we've improved the effectiveness of live text, providing you with the most accurate result every time. Similarly, a few tweaks have been made to boost reliability of the scan results on Android.
May
Breaking connectivity barriers with offline recording
FeaturesOffline recording is a feature available to all users on the Zoho Lens mobile app. Without joining a session or having an internet connection, you can preview, record issues, and store files on your device. Learn more.
Improved scheduling sessions from Zoho Desk
Bug-FixesWe've made a few tweaks so technicians can continue scheduling sessions from Zoho Desk without a hassle.
Enhanced session security
Bug-FixesWe've provided an extra layer of security to your remote assistance sessions. This ensures you have a safer virtual environment while you provide technical support to your customers.
Simplified organization accessibility
Bug-FixesTechnicians in multiple organizations who faced difficulties switching from one organization to another can now switch between them directly even if they do not have the necessary access inside the organization.
Apr
View AR comments on smart glasses
EnhancementsThe AR comments option has been enabled for smart glass users, which they can use to view a technician's comments when the technician is streaming from an AR-supported mobile device. Learn more.
Stay in session during calls on iOS devices
EnhancementsCustomers can attend phone calls on their iOS device without leaving a remote assistance session. The session is kept on hold while the customer is on another call, and they can pick up from where they left off once they're back.
Improved overall session experience
Issue-FixImproved livestreaming video quality and tweaked session tools like QR, live text scan, snapshots, and annotations for a better session experience.
Mar
Experience intuitive communication with AR Comments
FeaturesComplement your annotations using AR Comments. Equip yourself with this intuitive tool to convey operative instructions to participants in a session.Learn more.
Invite a guest technician to your session
FeaturesTechnicians who aren't part of your organization can join your remote assistance session with a special invite.
Introducing Selection View for all participants
FeaturesEach participant can select an annotation without disabling other participants' selections, enabling multiple selections to be visible on the camera stream.
Feb
Antispam monitoring
EnhancementsEnabled antispam monitoring in backend process to check and prevent spam user signup.
Jan
Introducing Vuzix smart glass support
IntegrationsAdded Vuzix to the Zoho Lens smart glass ecosystem (along with Realwear and Epson) to help you go hands free while live streaming your field of vision for increased productivity and faster resolution rates.
SDK enhancements
EnhancementsIncorporated QR and OCR features in Lens Mobile SDK, empowering you to scan any QR code, barcode or text directly from your custom Lens app.
Session enhancements
EnhancementsConfigured Action log viewer to keep track of file management activities like deleting session notes, snapshots or session recordings.
Customers receiving firewall notifications during a session need to configure their firewall settings for improved live streaming and session performance. Learn more.
Made enhancements and bug fixes for uninterrupted sessions at lower bandwidths.
2022
Dec
Rebranding in session invite links
EnhancementsEnhanced session invite links for organizations using custom domains. Organizations that have rebranded Zoho Lens can now send session invites links that include their custom domain.
Nov
Scan any QR/barcode with Zoho Lens
FeaturesTechnicians and customers can get product details from a barcode or QR code in an instant by scanning them during a session. With this feature, users can eliminate back-and-forth communication over product details, and resolve issues faster. Learn more.
SMS Enhancement
EnhancementsSMS session invitations from your organization will be sent with the Zoho Lens name. Organizations that have preferred languages other than English can send SMS invites without any difficulty.
Improved session and file management
EnhancementsAnnotations placed by technicians and customers will remain stable. Technicians and Admins can select and delete multiple screenshots at once from the File Manager section.
Oct
Improved Live Text scan
Issue-FixEnhancements and bug fixes were done to improve Live Text scan success rate for mobile devices.
Redesigned Live Text UI
EnhancementsThe interface has been redesigned with an additional option to send scanned text via chat for enhanced user experience.
Sep
Live text support
FeaturesLive text support is based on optical character recognition (OCR) technology, which recognizes characters inscribed on tools, machines, and other equipment. After they have been identified, these characters can be copied and pasted into any other application. Learn more.
Improved snapshot freeze speed
EnhancementsEnhancements that help to reduce latency when capturing and freezing screenshots during a live lens session to reduce the latency to less than 5 seconds. Users can now freeze a snapshot during a session and share it with everyone in the session.
Delete Snapshot from viewer
EnhancementsCustomers can also delete a snapshot taken by accident during a session. These screenshots will not be saved in the files as well.
Aug
Session enhancements
EnhancementsWe have reduced session latency, enhanced the communication stack, and quashed a few bugs in annotations, snapshots and SDK.
Jul
Technician camera sharing support
FeaturesTechnicians can assist their customers by sharing their live camera feed from both their desktops and mobile devices.
Data cleanup setting
EnhancementsSuper Admins can now enable data cleanup in the Settings section.
Jun
Zoom function
FeaturesThe Zoom function is now available for end users, including those on the Zoho Lens Android application. Customers can zoom in on objects during their remote Lens sessions to communicate more effectively with their technicians.
Apart from this, we have rolled out server updates to streamline the communication flow and improve efficiency during remote sessions.
May
CRM integration
IntegrationsWe have integrated Zoho Lens with Zoho CRM. With this integration, you can initiate immediate remote assistance sessions from the Contacts or Leads modules in Zoho CRM.
Assist-Lens integration
EnhancementsNew users who signed up for Assist could access Lens by default but it was not the case for existing users. With this new enhancement, the Assist-Lens integration has been enabled for existing users and they can start augmented reality sessions right from their organization portal.
Apr
API Integration
IntegrationsOur major update this month is the API integration, which allows you to use the remote assistance capabilities of Zoho Lens in your applications and websites.
Assist/ Live Camera Assistance integration:
IntegrationsWe've integrated Zoho Lens with Zoho Assist in the form of Live Camera Assistance. Live Camera Assistance offers guidance to a person on the ground by viewing their live camera stream from their smartphone or smart glass. It uses AR to provide remote assistance sessions.
Rebranding tweaks
Issue-FixWe've got rid of few bugs to ease your rebranding process and improved the user interface of our custom domain access page.
Session enhancements
EnhancementsWe've also released updates to increase the HD resolution from 720p to 1080p on Android, and enhanced session tools.