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Payroll software with automated tax payments and filing.

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Low-code IoT platform and solutions for connected businesses.

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Unified payment solution built for all businesses.

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Simple CRM for small businesses moving from spreadsheets.

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Complete loyalty and affiliate management platform.

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All-in-one social media management software.

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Design surveys to reach and interact with your audience.

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Live chat app to engage and convert website visitors.

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Online website builder with extensive customisation options.

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End-to-end event management software.

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Website conversion optimization and personalisation platform.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Webinar platform for webcasting online webinars.

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Sync, manage, and convert leads across channels seamlessly.

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Easy domain registration, transfer, and secured DNS management.

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Online community platform for individuals and businesses to grow their network and brand.

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Complete loyalty and affiliate management platform.

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Manage all your local business listings on a single platform.

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Cloud Contact Center Software for businesses.

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Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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End-to-end field service management platform for service businesses.

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Interactive remote assistance software with augmented reality.

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The all-in-one toolkit for solopreneurs.

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Powerful accounting platform for growing businesses.

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Effortless expense reporting platform.

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Digital signature app for businesses.

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Powerful stock management and inventory control software.

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100% Free invoicing solution.

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End-to-end billing solution for your business.

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Payroll software with automated tax payments and filing.

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eCommerce platform to manage and market your online store.

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Collect payments online with custom branded pages.

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Practice management software for accounting firms.

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The all-in-one toolkit for solopreneurs.

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Unified payment solution built for all businesses.

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All-in-one suite to manage your operations and finances.

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Secure email service for teams of all sizes.

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Cloud Contact Center Software for businesses.

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Digital signature app for businesses.

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Online file management for teams.

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Appointment scheduling app for consultations with customers.

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Stay in touch with teams no matter where you are.

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Beautiful home for all your notes.

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Online meeting software for all your video conferencing & webinar needs.

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Employee experience platform to communicate, engage, and build positive employee relations.

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Knowledge and learning management platform.

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Built in document editors for web apps.

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Word processor for focused writing and discussions.

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Shared inboxes for teams.

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Secure and reliable transactional email sending service.

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Work management tool to connect people, processes, and information.

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Spreadsheet software for collaborative teams.

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Intuitive recruiting platform built to provide hiring solutions.

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Digital signature app for businesses.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Manage temporary staffing with an employee scheduling solution.

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Comprehensive HR platform for seamless employee experiences.

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Build custom apps to simplify business processes.

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Remote support and unattended remote access software.

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Online password manager for teams.

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Workforce identity and access management solution for cloud businesses.

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Interactive remote assistance software with augmented reality.

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Test automation software to build, manage, execute, and report testcases.

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Pro-code platform to build and deploy your apps.

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Automate manual, tedious, and repetitive tasks easily.

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Comprehensive email security and archiving for every business.

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Secure multi-factor authenticator (MFA) for all your online accounts.

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Complete resource for any admin-related lookup queries.

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Modern self-service BI and analytics platform.

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AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Planning and tracking tool for scrum teams.

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Automatic bug tracking software for managing bugs.

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The all-in-one toolkit for solopreneurs.

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Unified project management platform for intelligent, data-driven work.

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Automate business workflows by creating smart integrations.

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AI-powered data preparation service for your data-driven organization.

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Secure and reliable transactional email sending service.

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Test automation software to build, manage, execute, and report testcases.

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All-in-one suite

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The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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How Augmented Reality Remote Assistance Software helps in improving Customer Service?

Your contact center is now your solution center

Delays in response time or providing solutions to customers can make it difficult to retain customers. Zoho Lens lets your client-facing teams resolve customer issues faster, by giving them the ability to instantly start remote assistance sessions. On demand access to product-experts means that your customers will no longer wait an eternity after reporting issues to the contact center. With no travel and immediate access to customers, customer support teams can resolve issues at a faster pace.

AR in Customer Service - Zoho LensTITLE : Augmented Reality in Customer Support        
AR based Customer Support Software - Zoho Lens
Augmented Reality Customer Service - Zoho Lens TITLE : Augmented Reality Customer Support          
Augmented Reality for Customer Service - Zoho Lens

Do away with bulk product manuals and schematics

Reading complex help manuals and product schematics is difficult and time-consuming for most people. With Zoho Lens, customer-facing teams can provide product demos or help customers with installation through intuitive remote assistance sessions rather than putting customers through bulk product manuals or schematics. During a remote assistance session, customers representatives can use a host of features to remotely manage all their operations. Now, representatives only need to travel to customers when it is absolutely necessary.

Create a repository and add value to your sales experience

Customer support teams often encounter similar issues. With Zoho Lens, customer support teams can create a knowledge base to fall back on by choosing to record all sessions for future reference. You can also add value to your sales experience by sharing product demos or videos to answer specific queries.

AR in Customer Service - Zoho Lens AR Customer Support - Zoho Lens TITLE : AR Customer Service  
Augmented Reality in Customer Service - Zoho Lens

How AR Remote Assistance Software works?

 

Get connected

Initiate a remote assistance session by sending an invite to your customer through SMS, email, or by sending them a join link.

 

See what your technician sees

Once your customer joins the session, you'll be able to see what the issue is on the ground through live camera stream.

 

Collaborate through text, voice, and AR tools

During the session, the expert and customer will be able to communicate through text and voice chat. The expert can draw and pin point specific areas on the live stream using AR tools.

Explore the features that will elevate your customer service operations

 

Live video stream

Provide assistance by viewing the live video stream from your customer's smartphone in your favorite browser.

 

Highlighting on 3D objects

Zoho Lens allows both the expert and the customer to add extra virtual information to the live camera stream and point out key items as they fix issues together in an AR-rich environment.

 

Text and Voice Chat

Customers can communicate in real time with customer support technicians using the text and voice chat features.

 

Snapshots

Customer support technicians can capture a snapshot of the incoming camera stream to document a specific issue or to analyze the issue further.

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