Benefits of using LMS for customer training
Enhanced customer engagement:
Create an individualized learning experience for your customers with a customer training LMS. Make them feel enthusiastic to learn. Enhanced customer engagement is key to customer satisfaction.
On-demand learning materials:
Customers have 24/7 access to learning materials with an online LMS. Reduce support tickets by offering convenient and flexible learning with customer training platforms.
Limitless scalability:
Break geographical and physical barriers and reach an extensive number of learners using a customer training software. The same quality of training is provided to all customers with the help of a customer LMS.
Tracking and reporting insights:
Find the areas of improvement, analyze customer retention, and measure the overall course performance with built-in analytical tools in a customer training software.
Lower training costs:
Adopt a customer training LMS instead of traditional in-person training options to cut costs incurred by physical venues and materials, staff and travel expenses, and so on. Choose the best LMS for customer training and maximize your training impact.
How to deliver effective customer training
Identify knowledge gaps:
Find out the areas that your customers are struggling in and come up with specific training goals.
Provide effective training:
Create customized and targeted customer training with a customer education software.
Monitor customer learning:
Track customer progress with real-time reports to improve customer retention.
Create happy customers:
Interact with informed customers, reduce support costs, and create happy customers.
How can our LMS help with customer training?
Intuitive course builder
Create engaging courses with different lesson types such as text, document, and video with Zoho Learn’s course builder. Create interactive courses with multimedia content and imported SCORM packages to deliver customizable courses for your organization.
Global training platform
With Zoho Learn, learners can access courses from anywhere, anytime, and at a convenient pace. You can localize your portal and provide training globally at the same time. Zoho Learn’s discussion platform also provides an opportunity to interact with the instructors across borders.
Evaluate customer learning
Test the knowledge and understanding of your customers with different types of assessments. Create tests, knowledge checks, and submissions using quizzes and assignments in Zoho Learn. Evaluate customer learning and retention and provide feedback to refine customer knowledge about your products and services.
Robust reporting insights
Measure and analyze the training impact using our robust reporting and tracking tools. With Zoho Learn’s built-in reporting system, you can track the performance and progress of individual customers. You can also get insights into customer needs and overall course engagement.
Recognize customer efforts
Recognize customer involvement and efforts in training and reward certificates upon course completion. Choose from the existing certificate templates or create your own and provide personalized course completion certificates to all of your customers as an incentive and encouragement to continue learning.
Customizable portals
White label your portal in Zoho Learn. Brand your portal by customizing the logo, theme, and more. Make the customer training LMS unique to your organization and provide a consistent learning experience for your learners.
SUCCESS STORIES FROM OUR CUSTOMERS
“The external portal has been a huge help sharing external information with our customers. Our customers can login and access our company information and training.”
R.B SISTEK, VP OF SALES, DEFENAGE PRO