Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content
  • HOME
  • Apps
  • How to integrate Wati with other applications using Zoho Flow

How to integrate Wati with other applications using Zoho Flow

  • Last Updated : June 10, 2024
  • 547 Views
  • 5 Min Read

WhatsApp is one of the most-used messaging platforms across the world with over two billion active monthly users. So, for any business to reach a wider audience, WhatsApp marketing is crucial.

While WhatsApp is an efficient means of communication, when it comes to managing customer interactions for businesses, you might need more than just a communication tool. For example, when you want to send automated text messages whenever a potential or active customer tries to reach out to your business, WhatsApp might not be able to do that on its own.

Wati is an end-to-end WhatsApp API solution that helps businesses connect with their customers through WhatsApp. With Wati, you can initiate automated template messages through WhatsApp whenever a potential or active customer reaches out to your business.

Wati allows businesses to manage and track interactions with their customers on WhatsApp, automate customer communication, create custom workflows, and more.

Why you need Wati

Wati lets you manage customer interactions, resolve issues, and build relationships through WhatsApp. Wati offers useful features, making it the go-to option when it comes to WhatsApp marketing.

  • Team inbox: Wati provides a collaborative inbox management system that can help your team maintain better control over incoming WhatsApp messages from customers or leads.
  • No-code chatbot builder: Create a chatbot that can have introductory or basic conversations with leads or customers and solve simple problems.
  • Confirmations and updates: Wati can also help you send appointment or event reminders, transactional messages, order confirmations, and other updates.
  • Dashboard and analytics: Wati offers you insights into message delivery, response rates, and customer engagement metrics.
  • Contacts management: It can help you manage your contacts, create contact lists, and more.

There are many other features that Wati offers businesses, making it an efficient WhatsApp marketing tool.

However, like any other marketing platform, to move contact information into Wati seamlessly or to ensure data in Wati is always updated, you need to integrate it with other relevant applications; Zoho Flow can help you do that.

What is Zoho Flow?

Zoho Flow is an integration platform that lets you integrate multiple cloud and on-premises applications and build customized automated workflows for your business.

With Zoho Flow, you will be able to connect Wati with more than 900 applications and build streamlined workflows with them based on your requirements. This can not only help you eliminate data silos and ensure seamless data flow, but it will also save you time and reduce manual effort.

Here are a few integration use cases that can give you a clear understanding of why you should integrate Wati with other applications, using Zoho Flow.

Use cases

Send templated messages to form entries

When someone fills out a form on your website, it shows their interest in your business, and it is important for you to get in touch with them as soon as possible. By integrating form builder applications like Zoho Forms or Google Forms with Wati, every time a form entry is made, Wati will send a templated welcome message or a customized message to that person to start your nurturing process instantly.

Add CRM contacts to Wati

Your WhatsApp marketing tool is only as efficient as the contacts that are a part of the tool. Since your CRM platform is likely to be the central database for all your customer and lead-related information, it is ideal to have your CRM platforms connected to Wati.

By integrating your CRM platforms like Zoho CRM with Wati, you will be able to move lead or customer contact information from your CRM to Wati instantly to help you plan your WhatsApp marketing activities efficiently and avoid the hassle of manually uploading contacts from your CRM to Wati.

Send reminder messages for calendar events

When you set up events or meetings, generally the registrants receive reminder notifications in their email, which they might miss as people don't check their inboxes often. However, when a reminder message is sent through WhatsApp, rarely will anyone miss that notification.

So, if you integrate your calendar applications like Zoho Calendar or Google Calendar with Wati, your registrants will get reminder notifications, ensuring they do not miss the event.

Add event registrations as Wati contacts

Similarly, once an event is complete, you might want to send messages to your leads to nurture them further. While email marketing is still considered to be efficient, and most businesses prefer to nurture their leads through email, WhatsApp has much higher open and click-through rates compared to emails, which offers an advantage.

Additionally, your WhatsApp messages can sound more friendly and informal than your emails, which also provides you with an edge. If you want to send nurturing messages to your registrants after an event, you can simply integrate Wati with event management platforms like Eventbrite, so all registrant contacts will automatically be moved to Wati, where WhatsApp marketing activities can begin instantly.

Send messages to e-commerce leads

Since WhatsApp marketing is known to be as efficient as any other form of marketing, if not better, it is crucial to reach out to leads from every source through WhatsApp, especially your e-commerce leads. Whenever they complete a sale or add items to their cart and leave, you can send them tailored messages to keep them interested in your business.

To do so, you can integrate your e-commerce platforms like Shopify with Wati. This will ensure that whenever an order is created or a sale is made in your Shopify account, the buyer will automatically be added as a contact in Wati, helping you send relevant messages to them instantly.

Get notified on incoming messages

As important as it is to get in touch with your leads and customers through WhatsApp, you must also be ready to respond to incoming messages from them as quickly as possible. If a lead or a customer reaches out to your business through WhatsApp, your support team should be able to answer them quickly.

By integrating Wati with messaging applications like Zoho Cliq or Slack, your support team can be instantly notified personally or through a channel whenever a message is received from a customer or a lead via WhatsApp, letting the support agent get in touch with the respective person as soon as possible.

These are just a few use cases where integrating Wati with other applications can be useful for your business. There are numerous Wati integration possibilities available for your business as Zoho Flow offers a way to integrate Wati with 900+ cloud and on-premise applications, helping you streamline your workflows and save you time.

Start integrating Wati with your favorite applications today, using Zoho Flow.

 

 

Related Topics

  • Sooraj

    Content writer for Zoho Flow. Ardent fan of sports and movies.

Leave a Reply

Your email address will not be published. Required fields are marked

By submitting this form, you agree to the processing of personal data according to our Privacy Policy.

You may also like