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Easy domain registration, transfer, and secured DNS management.

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Payroll software with automated tax payments and filing.

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Low-code IoT platform and solutions for connected businesses.

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Business formation service to launch and grow your businesses.

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Unified payment solution built for all businesses.

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Comprehensive email security and archiving for every business.

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Suites

Cloud-based qualitative data analysis tool.

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Online community platform for individuals and businesses to grow their network and brand.

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Modern retail POS to sell better, manage your entire business, and join the digital revolution.

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Unified project management platform for intelligent, data-driven work.

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Unified platform for customer service and support teams.

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Sales

CRM

Comprehensive CRM platform for customer-facing teams.

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Voice

Cloud Contact Center Software for businesses.

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Sign

Digital signature app for businesses.

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Forms

Build online forms for every business need.

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Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

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Bookings

Appointment scheduling app for consultations with customers.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

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Thrive

Complete loyalty and affiliate management platform.

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CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

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Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

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Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

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PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
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LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
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Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

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Assist

Remote support and unattended remote access software.

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Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

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Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
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Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

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WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

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NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
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IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

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Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

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NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

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Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

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IoT

Low-code IoT platform and solutions for connected businesses.

IoT

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CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
Service Plus

Unified platform for customer service and support teams.

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Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

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Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Enterprise Support
 

What makes Enterprise Support unique?

Superior technical expertise

Work together with a Technical Account Manager, highly trained in troubleshooting the advanced features of your Zoho deployment. Your TAM can provide valuable insights and recommendations, ensuring that your business processes run smoothly and efficiently.

Fastest response times

Enterprise Support offers the fastest available response times, to address the latest developments in your Zoho deployment as they occur. Whether you need regular maintenance or emergency assistance, Enterprise Support is on call for your teams.

Continuity of support

Get support from a dedicated Technical Account Manager who has a deep understanding of your ongoing needs and goals. With this continuity of service, Enterprise Support can provide better, more specific advice and resolve issues more quickly.

Dedicated onboarding assistance

During your onboarding, we can guide you through your adoption of Zoho Apps. While you're getting initiated with your software, we’ll offer learning resources and provide assistance before transitioning to ongoing technical support.

 

Enterprise Support Eligibility

To qualify for US-based Enterprise Support, your organization must purchase a minimum number of licenses based on the product or suite being used.

Zoho crm Logo 50+ licenses
Zoho crm Logo 50+ licenses
Zoho crm Logo 75+ licenses

Comparison chart

SERVICESCLASSICENTERPRISE
Email Support8 hours (Monday-Friday)24 hours (7 days/week)
Phone Support8 hours (Monday-Friday)24 hours (Monday-Friday)
Max initial response time8 hours1 hour
Subscription periodMonthly or AnnualAnnual
Remote assistance

Provides screen-sharing support to clients, allowing for quick and efficient resolution of technical issues. We can diagnose and troubleshoot issues, while walking you through the process in real-time.

  
Technical account manager

Dedicated support agent with deep product knowledge across the Zoho suite of products. Responsible for being the primary point of contact to oversee all touch points during resolution.

  
Dedicated onboarding specialist  
Priority access to new features

Prioritized access to forthcoming features, with personalized demo on request.

  

TASKS HANDLED BY ENTERPRISE SUPPORT

TASKS NOT HANDLED BY ENTERPRISE SUPPORT

 

Expert assistance with application and feature-specific questions

 

In-depth implementation or solution consulting services

 

Responsive targeted technical issue resolution

 

Complex customizations, including report building, API integrations, third-party integrations, or custom functions

 

Comprehensive debugging assistance

 

Support for external products connected to Zoho software

 

Onboarding guidance during the early phases of your implementation

 

Structured, classroom-style product training

 

Frequently Asked Questions

How is Enterprise email support different from Classic email support?

Enterprise Support includes a dedicated support email address for your team to submit detailed support requests directly. This allows us to prioritize your requests and provide continuous service from your Technical Account Manager.

Should my organization get Enterprise Support if we’re working with a Partner?

Enterprise Support is an excellent way to augment a Partner implementation. Partners will collect your business requirements and actively build out your Zoho environment for you. Enterprise support will supplement the implementation by providing product knowledge consultation and troubleshooting expertise. Partners often find they are able to work more efficiently on implementation tasks when users are supported by a skilled Technical Account Manager.

How can Enterprise Support assist with a self-directed implementation?

Users who self-implement their Zoho software are able to work more efficiently with Enterprise Support. With the fastest response times for any technical questions, they can enjoy a smooth set up during their implementation process, and the assistance of a dedicated Technical Account Manager allows for continuity of service.

Does Enterprise Support assist with onboarding?

Enterprise Support can assist with the following onboarding tasks:

  • Walking you through your Zoho product(s) so that you can swiftly familiarize yourself with the interface and begin using it.

  • Speaking with you to learn about your company's existing processes and pain points.

  • Analyzing your processes and pain points to determine how you can use your product's capabilities to optimize your business.

  • Helping you to create a checklist of actionable product configuration steps to reach your goals.

Will Enterprise Support act as an outsourced Administrator for my Zoho implementation?

No. You will need to designate the Administrator role from within your own organization.

Will Enterprise Support help me migrate my data?

Migration services provided by Zoho need to be identified and confirmed possible with Zoho's migration team. Where migration is not possible with Zoho's team, a Zoho Partner will need to be enlisted in the migration process. (See zoho.com/partners)