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Recent Launches

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Payroll software with automated tax payments and filing.

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New

Robotic process automation software to automate high-volume, rule-based tasks.

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New

Low-code IoT platform and solutions for connected businesses.

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New

Business formation service to launch and grow your businesses.

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New

Privacy-friendly application analytics solution.

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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Marketplace
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Shared responsibility model

A shared responsibility model dictates and defines certain responsibilities between Zoho and its users to ensure accountability. Each party (Zoho and the customer) is accountable for different aspects and must work together to ensure full coverage. In this model, ownership is clearly defined, with each party maintaining complete control over those assets, processes, and functions they own. Clearly defined shared responsibilities allow you to focus your efforts on your application delivery strategy without overburdening your teams with day-to-day operational concerns.

Note: The areas of ownership you control are yours alone, and Zoho does not dictate how you secure your systems. You do, however, have the ability and right to access our ISO certifications and SOC compliance reports to verify that our systems are secure. To access them, you can use the following URL:

https://<host_name>:<port>/iam/home#compliance/certifications.

The following chart shows the shared responsibility model and depicts how the various responsibilities are shared and controlled by Zoho and its customers.

The controls are segregated into three types:

  • Zoho-specific controls - The controls that are the complete responsibility of Zoho Creator On-premise.
  • Customer-specific controls - The areas of responsibility that are solely owned, maintained, and controlled by you, the customer.
  • Shared controls - Here, Creator provides the necessary support for security requirements. The customer should implement the guardrails in a way that suits their organizational requirements, including security, compliance, privacy, IT requirements, and applicable laws and regulations.

Zoho's responsibilities

  • Software: Creator On-premise is executable/installable software provided by Zoho Creator that helps build scalable custom apps to be seamlessly deployed to organizations of all sizes, thereby reducing friction. Its simple drag-and-drop interface lets anyone design applications easily and quickly, collect data, automate business processes or workflows, analyze the data in reports, and collaborate with your application users. To learn more about software controls that are to be shared by Zoho and you (customer), refer here
  • Application Platform Security: Zoho Creator handles the security vulnerabilities of the source code of the application platform (Creator On-premise).
    • Client-side & Server-side security:  By design, we prioritize security in our products. Our robust security framework based on OWASP standards is implemented in the application layer, and provides functionalities to mitigate threats such as SQL injections, cross-site scripting, and application layer DOS attacks, thereby taking care of the client-side as well as server-side security. All the software changes are authorized before providing it to our customers. Our Software Development Life Cycle (SDLC) mandates adherence to secure coding guidelines, as well as a screening of code changes for potential security issues with our code analyzer tools, vulnerability scanners, and manual review processes. 
    • Integrity: Data integrity refers to the accuracy and consistency of data. To ensure this, we apply encryption at rest (in-product). This refers to data that is encrypted when it is stored (not moving) — here, data is encrypted at the database level (DB) Learn more

Customer's responsibilities

We strongly recommend refraining from granting access for non-admin group users to the Zoho folder for security reasons.
  • Data management: Data is increasingly seen as an essential corporate asset that can be used to make informed business decisions. Managing data includes the process of acquiring, validating, storing, protecting, and processing the data collected by your organization.
  • Integration: By default, integrations are not imposed in Creator apps. If you want to integrate your Creator app with any of your other applications (like importing/exporting data to/from Zoho Creator to any other third party apps), it would be your full responsibility to do so, starting from establishing the integration, data interchange, and so on. Customers should carefully choose the services they interact with to make sure that the third-party services do not compromise your security. By default, PostgreSQL DB is bundled within the product. You can also use (customer-end) MySQL DB as its alternative.

    Note: Both PostgreSQL DB and MySQL DB do not support the integration of customer data directly to another database.
  • Anti-abuse monitoring:  Instances of abuse can include creating a form and publishing it to collect sensitive or personal information from potential targets. To avoid this, you must monitor your domain space and implement anti-abuse measures to protect your users and their data.
  • Infrastructure: The customer handles the infrastructure that runs all of the services offered by Creator and must ensure to protect the same. This infrastructure is composed of the hardware, software, operating system (including updates and security patches), networking, firewall, and app server.
  • Business continuity: This refers to the advanced planning and preparations by business organizations to ensure that they will have the capability to operate their critical business functions during emergency events.​
    • Server monitoring: The customer must monitor their servers to ensure that there isn't any discrepancy between them, which may affect the overall availability of the services provided.
    • Scaling: The customer must have a proper system in place to scale up their resources and balance the load in case of multiple servers to run the infrastructure for a larger number of users.
  • Endpoint security
    • Anti-virus (AV): The servers provisioned for Creator On-premise service should be hardened before use. The customer must use various metrics (like anti-virus software, Intrusion Detection mechanisms, DDoS protection) to secure the systems in which their apps are installed.

Shared responsibilities

  • App design and security: While Creator takes care of the application platform's security, it also provides various defense mechanisms to protect your data from unauthorized access. However, it's your responsibility to define the security needs of your application, analyze and implement the various modes of security mechanisms, and design and build your applications in a secure way. This includes hard-coding any sensitive information in the app, enabling Encryption at Rest (EAR) properties for fields that contain sensitive information, defining strict permissions to users, adding users to your application only on a need-to-know basis, using appropriate data-validation techniques, and so on.
    • EAR support and implementation: EAR refers to data that is encrypted when it is stored, thereby providing a higher level of security. Creator On-premise supports EAR within the product. If you enable encryption for a field, the column for that particular field data in the database will also be encrypted such that when the column is directly queried in the database, it will return ciphertext. You must always ensure to encrypt your sensitive data to protect against any possible data leak due to server compromise or unauthorized access.
    • IAM tools and User management: Identity and Access Management (IAM) is an important aspect of an enterprise security management system. It allows IT administrators to automate numerous user accounts related tasks such as standardizing and managing identities, authentication, and authorization, and boosting the efficiency and effectiveness of access management across an organization while reducing business security risks. In your Creator On-premise setup, you will be able to add users to your account and manage them, create roles, and define access levels for each set of users on a need-to-know basis. While adding users, you must make sure to implement authorized mechanisms for logging in to your apps. Learn more

      Note: Creator On-premise supports integrating with SAML-based identity provider (IdP). This enables your users to use their existing credentials to access your organization's apps. Learn more
  • Logging and Monitoring:
    • Logs feature: Creator captures application logs for statistical, security, and debugging purposes. Logs are automatically produced, timestamped documentation of the history of actions executed in an application such as Form Actions, Schedules, Email Data, and Integration. Application owners can refer to these logs to check an application's performance, keep track of actions executed in the event of action failure.  
    • Audit Trail: Creator's audit trail feature is a means to assist an organization by maintaining logs on the sequence of activities performed inside an application. This feature is form-specific, and lets you view the history of the following action types performed in your application: 

      • History of changes made to the records by you, your end-users, and the application workflows.
      • History of print and export actions carried out in a report by users.

      A typical organization has several users accessing its applications and services. It is the customer's responsibility to monitor every user's activity as it is crucial to alleviate potential threats to sensitive data and prevent data misuse. This is helpful in case of security violations by identifying user behavior and the chronological order of events that caused them. 

    • Access and Application logs monitoring: The super-admin can access application logs and access logs, which are available in the app server under the folder Creator\logs. These logs have a default retention period of 10 days and can be scrutinized in case of any performance or security event.
  • Business continuity — Data Backup: Creator supports backup and restore features in-product. The customer has to ensure that they schedule regular backups of all their apps and data catering to their business use-cases. Learn more
  • Application Updates & Patch management: Zoho Creator is responsible for identifying and fixing the security vulnerabilities in the application platform. Patch updates comprise of a collection of updates, fixes, or enhancements for software, delivered in the form of a single installable package. You must always make sure to keep your build updated to the latest version. We provide version updates for Windows, Linux - GUI, and Linux - Console. To learn more, refer to this page.

Still can't find what you're looking for?

Write to us: support@zohocreator.com