Toyota Kirloskar Motor enhances employee engagement with Zoho Connect

Built on the Kaizen philosophy of continuous improvement, Toyota delivers premium quality cars and services. With Kirloskar’s contributions to India's industry, Toyota Kirloskar Motor (TKM) is a leader in the Indian automobile market, focusing on quality, sustainability, and community.

Industry

Automobile manufacturing

Features that helped us grow

Dashboard
Feeds
Custom Apps
White-labelled mobile apps

Key Highlights:

Challenges that TKM faced:

Difficulty in uniting corporate and frontline employees due to different apps and communication channels.
Not all employees subscribed to all communication channels, making it hard to establish connections and gather feedback.
Multiple applications were used to solve problems related to communications, grievance redressal, and access to resources.
It needed a platform that aligned with the brand for familiar and effective communication.

Solutions obtained with Zoho Connect:

Implemented Zoho Connect as a unified platform for company-wide communication and employee resources.
Provided a single space for announcements, grievance reporting, and access to necessary tools.
Streamlined communication, reducing time spent searching for different processes and enhancing employee experience.
White-labelled mobile applications that allow for customization, familiarity, and ease-of-use for everyone.

"As an organization, we’re looking to digitalize at scale. Toyota Mithra (Zoho Connect rebranded) has given us an advantage in providing our organisation with a holistic digital employee experience. Any communication from us reaches our members within a short period. We’re continuously working towards strengthening our partnership with Zoho and we're working towards a fully integrated employee experience system on Mithra that truly unites and engages all our employees."

C Sashidharan

General Manager of HR-ER, TKM

A unified platform to boost employee engagement, improve grievance redressal, and deliver a pleasant employee experience for 10,000+ TKM employees

TKM adopted Zoho Connect as a unified platform to streamline communication across corporate and frontline employees. Important announcements, policy changes, and company-wide broadcasts are now accessible to all, including frontline workers via mobile devices.

To enhance efficiency, TKM built a grievance redressal system using Connect’s custom applications module, allowing frontline employees to quickly report issues like uniform tears or equipment needs. The centralized dashboard centralises access to pay slips, attendance, and shift schedules, simplifying navigation for employees. Engagement activities like talent shows and gaining feedback after training strengthen community spirit. Zoho Connect was fully customised as "Toyota Mithra," with mobile apps rebranded to align with the Toyota brand and promote quick adoption.

Grievances were quickly resolved, and many employees now feel heard and included. Aligning with Toyota's principles of continuous improvement and respect, TKM is enhancing its employee experience and is exploring the extension of Zoho Connect to other branches to maintain this positive impact.

Discover how TKM transforms their employee experience.

Download the case study