close
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IOT

Harnessing IoT analytics for real-time operational intelligence.

IOT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
NEW
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IOT

Build, deploy, and scale IoT solutions for connected businesses.

IOT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IOT

Low-code IoT platform and solutions for connected businesses.

IOT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
    < Back To Case Studies

    Planity, a French leader in online reservations, save an hour a day thanks to the automation of payment collections offered by Zoho Billing.

    Planity is a comprehensive digital platform for finding beauty and wellness professionals in proximity and making appointments instantly. Located in the heart of Paris, Planity sets out to solve the paradox of choice with a curated list of beauty establishments including customer reviews, operating hours, and everything consumers need to make an appointment. Launched in 2016 with a team of three, Planity now has over 100 employees and has carved a niche for itself in the industry, thriving with appointments being made, on average, every second.

    Planity has a partnership with over 10,000 establishments throughout France, including hair salons, barbers, beauty institutes, and spas. This side of its marketplace runs on a subscription basis. "We serve businesses by helping them widen their reach and acquire more customers. So, by virtue of our operating model, we knew that a subscription billing model would be a win-win for both us and our partners," said Antoine Puymirat, founder & CEO of Planity.

    While looking for software to manage recurring billing, Antoine had three main criteria: It should facilitate multiple payment options to their customers, connect well with the other apps in their tech stack, and offer an intuitive clutter-free interface, just like theirs.

    After evaluating multiple software options including Zuora, he decided to try out Zoho Billing.

    When we evaluated Zoho Billing and Zuora, we couldn't believe how crazy expensive Zuora was! But we did not choose Zoho Billing for the price because for me, it's better to have the best tool even if it's more expensive. We chose Zoho Billing because it's better and more intuitive.
    - Antoine Puymirat, founder & CEO, Planity

    The solution

    Planity offers multiple plans to suit the needs of their various customers. As an extension to the booking functionality, Planity also sends appointment reminders to consumers via text messages, facilitates payment collection, and offers other services for their partner businesses. Since these additional services are optional, they have configured them as add-ons in Zoho Billing.

    They've also integrated Zoho Billing with GoCardless and Stripe so their customers can pay via direct debit and credit cards. "After using Zoho Billing, the time we spend each month managing our recurring customers came down to zero, literally! It's because of automating our billing and payment collection processes, thanks to the integrations with GoCardless and Stripe," Antoine said.

    By configuring automatic retry attempts for failed payments with Zoho Billing, the Planity team is able to increase productivity while also making sure that their customers are notified of failed renewal payments. "On average, Zoho Billing saves us an hour per day with automatic dunning of failed payments on our monthly subscriptions," Antoine said.

    Planity uses CRM to manage its customer relationships and sales pipelines, and Antoine loves how easy it was to connect with Zoho Billing."I'm not a programmer or what you call 'tech-savvy.' But, when I connected Zoho Billing with other layers of our tech stack, be it CRM or the payment gateways, all by myself, it was just magical! Also, the Zoho Billing support team responds with precise solutions whenever we need help," he said.Using REST APIs, they have connected Zoho Billing with their backend database systems, further eliminating manual data entry and follow-ups.

    As the CEO, Antoine especially appreciates the easy-to-consume subscription metrics that Zoho Billing offers.

    As the CEO, keeping track of our progress is pivotal to our success. I closely monitor expansion and contraction MRR, revenue per product, net new MRR, and churn rates to make data-driven decisions.

    The benefits, ROI, and the road ahead

    Besides Zoho Billing, the Planity team uses an array of Zoho apps for various business functions: Zoho CRM for front-office operations, Zoho Books for managing accounts receivable transactions, Zoho Inventory for tracking inventory of the iPads they sell, and so on.

    The fact that all the Zoho apps we use for front-office and back-office operations work well together, without us having to alter our existing business practices is the biggest benefit for our team.

    And for Antoine, the time his team continually saves each day with Zoho Billing' automatic invoicing, payment collection, and dunning gives them an extremely valuable ROI.

    "I had experience with Salesforce during my previous stint and it was too complex. So, we first switched to Zoho CRM and loved its intuitiveness. We could see the same value across all Zoho apps we use. Up next, we plan to switch from ActiveCampaign to Zoho Campaigns. It's exciting," Antoine said.

    Company
    Industry
    Business or Consumer services
    Location
    France
    Using Zoho Billing since
    2016
    "After using Zoho Billing, the time we spend each month managing our recurring customers came down to zero, literally! It's because of automating our billing and payment collection processes, thanks to the integrations with GoCardless and Stripe."
    Antoine Puymirat profile
    Antoine Puymirat
    Founder & CEO, Planity
    Planity's favorite features:
    Unique and recurring add-ons
    Allow them to easily invoice optional services
    Integration with Stripe and GoCardless
    Facilitates the transparent collection of payments
    In-depth subscription metrics
    Enable them to make data-driven decisions
    Start free trial
    Message from our Founder

    Zoho is a software company that ships 45+ products globally. Operating on a subscription pricing model for more than 20 years has given us the opportunity to face and overcome the practical pain points of subscription businesses. Let us solve your subscription billing challenges, together.

    Sridhar Vembu

    Founder & Chief scientist, Zoho Corporation

    Zoho Founder & Chief scientist image
    close
    New to Zoho Billing ?

    Schedule a demo and get your questions answered by our product experts

    Oops! We didn't catch your name.

    *
    *

    Looks like you forgot to give us your number.

    *

    Looks like you forgot to give us your convenient time.

    *
    *

    Type the characters you see in the picture above

    *

    We can wait. Take your time to draft us your question.

    *

    By submitting this form, you agree to our Privacy Policy.