Frequently asked questions(FAQ)

Virtual classroom training is a one-to-three day training program with six hours of learning a day. It is an instructor-led, online program based on the Zoho product you choose. This program aims to help administrators set up and run their organization accounts efficiently. In this training program, we'll walk you through the basics of setting up an account on day one, moving on to more advanced features such as automation, process management, and customization on days two and three. This training emphasizes technical demonstrations and takes place entirely online. You'll also receive participation certificates and learning materials at the end of the training.

Note: Virtual training follows a specific course outline and will not be personalized.

Our online training program is based on requests from users and is scheduled depending on the user and trainer's availability. It is a one-on-one session, and trainers only handle one organization at a time.

Virtual classrooms, on the other hand, are scheduled beforehand and listed on this page, where users can select a convenient slot for them based on their time zone. This will be an instructor-led, online session where the trainees can all see the trainer and interact with each other. Users from different organizations will take part in virtual classroom sessions.

No. The virtual training will follow a specifically formulated course plan. It is not tailored to meet the needs of any particular industry or any individual preferences.

No. Implementation for individual customers is not included in the virtual classroom training.

If you're not comfortable, you will have the option to turn off your camera. You can still interact with the trainer and your fellow trainees.

We'll fly our experts out to your company to deliver a training program tailored exclusively to your business.

Our trainers cover a wide range of topics in-depth, from feature customization to how you can streamline your business processes with Zoho apps. We will pay extra attention to the range of end user roles in your organisation.

By attending this specialized training program, your employees are guaranteed to have a fun-packed few days filled with learning, skill development, and knowledge sharing.

Classroom training is a one-to-four day training program with eight hours of learning a day, depending on the product. This is a instructor-led program, which will enable admins to set up and run their organization account efficiently. In this training, we'll take you through the basics of setting up an account on day one and move onto more advanced features such as automation, process management, and module customization on days two, three, and four.

This training is highly recommended, as it includes hands-on sessions, technical demonstrations, and more. You'll also receive participation certificates and learning materials at the end of the training.

Note: Classroom training follows a specific course outline and will not be personalized.

Trainees should bring their laptop and charger to the session, as there will be hands-on exercises.

No, implementation of the customer's solution will not be a part of classroom training.

No, classroom training is not exclusive to any single organization or industry. The scenarios, demonstrations, and examples shown as part of training are specific and not tailored to any individual organization's preference.

Yes, you may reschedule a course that you have signed up for.

Please note that you can only reschedule for a whole course, not part of it. For example, if a trainee has registered for June 4, 5, and 6, they cannot attend the sessions on June 4 and 5, and reschedule the session on June 6 for a different date.

Rescheduling requests received up to two weeks before the start of a course will be honored without any additional charges. Please note that rescheduling requests will not be honored if you are switching to a different mode of training (e.g. from classroom to online), or switching to another course category (e.g. from admin to user or manager).

We do not currently have an option to register for just one day of training. There's no per day charge. The program is designed to be one unit, in which we take a user through the basics of setting up their account on day one, to more advanced features such as process management and module customization on subsequent days.

The value in classroom training programs is that these are instructor-led, structured, and are tailored to help administrators configure and run their Zoho Products efficiently. Product experts from Zoho will visit your city and train you for one to four full days. You will have the opportunity to work on the product under the guidance of the instructors, and clarify any questions you may have with them directly in person. Instructors will introduce new concepts, run demonstrations, and hold classroom discussions around each session. Your course fee also includes great food and refreshments.

If your payment hasn't gone through after registration, please get in touch with training@zohocorp.com with the following:

• A screenshot of the payment error that you received.
• A request for generating an offline invoice attaching details as applicable to your country.

You may cancel your booking at any time. You will get a full refund if you cancel at least 7 days before the event date. Last minute cancellations are not encouraged and refunds for any requests less than 7 days from the event date will be handled on an ad-hoc basis.

No. The classroom training is a closed event. Entry is restricted to participants who have received a confirmation of their registration for this training.

No. We do not certify participants of this training as an administrator or consultant. All our Certification entails a system for evaluation, please visit here to learn more. Currently, you will receive a participation certificate on completion of the training course.

We offer two types of training - Virtual classrooms and one-on-one online training. Virtual classrooms happen after finalising a schedule which is published in our upcoming training page and users can register for a session that is convenient for them. This training will have users from multiple organisations present. Whereas, the one-on-one training happens upon a customer's request and at a time convenient for them. This training will have users (one or more) from a single organisation only.

It's advisable to go through the agenda and decide which type of training will be suitable for you. While we do encourage asking questions during both types of training, if you're a person who will want to clarify in-depth product related and business related queries clarified privately, it's advisable to go for a one-on-one training. If not, you can attend one of our virtual classroom sessions, where the trainer will allow trainees to ask questions after each topic and clarify it before moving on to the next topic.