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- 62 views | 5 min read
Know thy customer - Lessons from real-world businesses
- 189 views | 4 min read
The P in Psychology: Silently adding context to the marketing mix
- 250 views | 4 min read
Customers of different flavors and how to handle them well
- 1.3K views | 9 min read
Not a customer revolution, it’s customer evolution
- 1.4K views | 3 min read
Sink or swim? The reality of liquid expectations
- 1.6K views | 2 min read
Self help is the best help—Empower your customers to find their solutions
- 1.3K views | 3 min read
The melange of emotions in customer service
- 2.5K views | 6 min read
Right or wrong; to rude customers, with respect
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