Why am I unable to push invoices with negative line items to the Fatoora portal?

As per the guidelines provided by ZATCA, you must not push invoices with negative line items to the Fatoora portal.

There are certain cases where you might want to include negative amount to a line item in an invoice. Some of the cases include:

• If your customer holds back a certain percentage of the total invoice amount and then settles it later, you may want to include a negative line item in the corresponding invoice.
  • In this case, we recommend you to use the Payment Retention feature available in Zoho Books. Kindly reach out to us to get this feature enabled in your organization.
• If you’ve collected an advance payment, including tax, from your customer, you can apply it as a negative line item on the final invoice, allowing them to pay only the remaining balance.
  • In this case, you can reach out to us to enable the feature that handles taxes on advance payments collected from your customers.

However, if your requirement is different from the cases mentioned above, we suggest that you reach out to support.me@zohobooks.com, and we’ll assist you further.