Revolutionize banking, financial services, and insurance operations with Zoho RPA
Designed for scalability, security, and integration, Zoho RPA not only streamlines repetitive tasks within the high-stakes BFSI industry but also fortifies regulatory adherence and optimizes resource allocation. With its ability to work across legacy banking systems and modern cloud platforms, Zoho RPA equips banking, financial services, and insurance (BFSI) organizations with the agility to navigate market fluctuations, regulatory shifts, and evolving customer expectations—all while driving profitability and resilience.
Try Zoho RPA
BFSI processes that Zoho RPA can automate
All Processes
Loan processing
Credit checks
Logs in to credit bureau websites (CIBIL, Experian, etc.), retrieves applicant credit scores, and validates data against loan eligibility criteria
Risk assessment
Automates calculations by extracting financial history from the CBS (core banking system) and applying predefined risk models, evaluating customer profiles in real time
Loan status updates
Navigates the bank’s LOS (loan origination system) and synchronizes them with CRM platforms, updating approval statuses, and triggering email notifications for stakeholders
KYC regulatory compliance
KYC verification
Logs in to regulatory databases (UIDAI for Aadhaar, PAN NSDL, etc.), extracts applicant details, cross-checks them against internal databases, and updates the CRM
Compliance reports
Aggregates transaction data from CBS (core banking system) and AML (anti-money laundering) systems, and generates regulatory reports in predefined templates
Audit trails
Captures every login, action, and modification within compliance workflows to generate audit logs for regulatory scrutiny and end-to-end traceability
Claims management
Claims validation
Extracts claim details from insurer portals, verifies documents against claim policy rules, and auto-updates TPA (third-party administrator) systems
Fraud detection
Runs rule-based anomaly detection by tracking transaction patterns and flagging discrepancies for manual review
Payout processing
Logs in to banking portals, initiates approved claim payouts, and generates reconciliation reports in financial ERP systems
Accounts receivable & payable (AR/AP automation)
Invoice processing
Extracts invoice details, validates vendor details in ERPs (SAP, Oracle Fusion Cloud Financials, etc.), and auto-updates accounting ledgers
Payment reconciliation
Matches incoming payments from banking portals against invoice records in ERPs, ensuring accurate reconciliation
Late payment tracking
Logs in to vendor management systems, identifies overdue payments, triggers automated reminders, and flags high-risk defaulters
Customer onboarding
Document verification
Validates identity and address proofs against internal databases and updates customer profiles in CRMs
Account activation
Using the RPA UI recorder, the bot replicates the entire workflow of navigating to the bank’s CBS, auto-fills customer data fields, submits activation requests, and sends confirmation emails
Notifications
Logs in to customer communication platforms, automates real-time notifications for onboarding status, and schedules follow-ups
Wealth & asset management
Investment data aggregation & reporting
Extracts portfolio performance data from investment platforms (e.g., Bloomberg Terminal, NSE/BSE feeds), consolidates reports, and sends them to relationship managers
Investment monitoring
Logs in to wealth management dashboards, tracks investment movement, and alerts managers when portfolio performance drops below predefined thresholds
Trade settlement
Extracts trade details from exchange systems, verifies transaction accuracy, initiates settlement approvals, and updates compliance records
How Zoho RPA automates employee onboarding
Why choose Zoho RPA for your BFSI automation needs?
- Handle workload spikes during high-demand periods like tax season without delays.
- Automate real-time regulatory updates and maintain audit-ready documentation.
- Reduce human errors in processes like loan approvals, financial reconciliation, and compliance reporting.
- Faster claims processing, instant document verification, and smooth account onboarding result in superior customer satisfaction.
- Integrate and work with 900+ applications, including legacy core banking systems (CBS), ERP software, and compliance databases.
- Automate high-volume workflows without disrupting existing infrastructure, ensuring agility in responding to business needs.
Explore the future of BFSI automation with Zoho RPA
Our product experts will reach out to you for a one-on-one demo.
Frequently asked questions
Can RPA handle complex BFSI workflows?
Yes! Zoho RPA can manage intricate workflows like navigating loan origination systems (LOS), extracting customer KYC data, integrating with your existing systems for compliance reporting, and automating workflows across different platforms.
How secure is Zoho RPA for handling BFSI data?
With end-to-end encryption, audit logs, and adherence to industry standards (e.g. GDPR, RBI guidelines), Zoho RPA ensures robust data security.
What kind of processes can be automated with Zoho RPA?
Zoho RPA can handle processes like claims management, AR/AP reconciliation, trade settlement, loan processing, and regulatory reporting by mimicking human actions—logging in to banking portals, retrieving data, cross-referencing compliance rules, and submitting reports.
Will Zoho RPA integrate with my existing banking/financial systems?
Yes. Zoho RPA integrates with 900+ applications—including core banking systems (CBS), ERP solutions, AML databases, tax compliance platforms, and financial risk management software—without disrupting your existing workflows.
How do I start automating my BFSI workflows?
Getting started is easy. Begin by identifying the most repetitive, time-consuming tasks in your BFSI processes. Zoho RPA features, like the drag-and-drop interface and built-in UI recorder, allow you to map out workflows, capture manual steps, and deploy bots that replicate them across systems. To learn more, check out Zoho RPA resource center.