Get perfect business context on every single call.

Integrate Amazon Connect's professional IP-based voice calling with the advanced customer relationship management and help desk features of Zoho CRM and Zoho Desk.

  • Connect with your customers

    Get contextual information about every customer using Zoho's call information pop-ups. Add your first time callers as leads or contacts and associate follow up tasks or notes to every call.

  • Single click dialling

    Call your leads and customers with a single click from within Zoho CRM or Zoho Desk, without having to juggle multiple screens.

  • Automate call logging

    Log all call activities and details automatically inside Zoho CRM and Zoho Desk. Automatically add call notes or follow-up activities to all calls made through Amazon Connect.

  • Advanced call analytics

    Know how Amazon Connect benefits your workforce, using Zoho CRM's inbuilt call analytics and advanced reporting features.

Why Amazon Connect?

  • High scalability

    It's possible to onboard any number of agents needed for the business cycle, without incurring any additional charges other than for the time spent on calls through Amazon Connect.

  • Pay as you go

    For such a high-end service, pricing is ridiculously simple. Pay for only the minutes used as you go, without having to enter into longterm commitments.

  • Reliable infrastructure

    Amazon Connect runs on AWS-proven infrastructure operating in 42 Availability Zones within 16 geographic regions around the world. This makes it highly available and fail-proof.

  • Easy to set up

    After just a few clicks in the AWS Management Console, your agents can start making calls.

Learn in detail about how Amazon Connect integrates with the Zoho platform.

Download PDF

Already have a Zoho account?

Integrate Amazon Connect with your Zoho applications now.

  • Zoho CRM

    See how you can integrate your Amazon Connect with Zoho CRM so that your team can have more context on every call.

    Learn more

  • Zoho Desk

    Know how you can give your support team all the advantages of Amazon Connect right from within their Zoho Desk account.

    Learn more

Start your 15 day free trial

Integrate Amazon Connect with your Zoho CRM and Zoho Desk account for free.

Try Zoho CRM

For questions, email us at support@zohocrm.com