Refund Summary
As a business, you may encounter situations where customers request refunds, or you may issue refunds for various reasons. Refund Summary report provides a date-wise graph of all the refunds processed through your Zoho Payments account.
This helps businesses gain insights into refund patterns, allowing you to identify and address issues with your products or if there is any unusual or fraudulent refund activity.
To view the report:
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Go to Reports.
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Select Refund Summary from Transactional Reports.
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Hover over the graph to view refunds issued on specific dates. You can toggle between Amount and Count to see the total refunded and the number of refunds issued on each date.
The report will display the refunds based on the reason you selected while issuing the refund. Refunds could be because of the following reasons:
Duplicate
When a customer accidentally makes a payment twice, you can issue a refund for the duplicate transaction, and such refunds will be displayed here.
Fraudulent
Sometimes, a customer might report a transaction involving a stolen or a lost card, or Zoho Payments might flag a transaction as potentially fraudulent. In that case, you can issue a refund, and the related refunds will be displayed here.
Requested by Customer
Customers can request a refund if they are dissatisfied with your product or decide against the purchase.
Others
In the Others section, uncategorized refunds will be displayed.
Insight: You can refund a payment in full or in part, and the amount will be deducted from your Zoho Payments account balance. Read more about refunding payments.
Filter Report
You can filter and view the report based on predefined date ranges such as month, year, and status. Then, reset the filter to its default view by clicking the Reset Filters button.
