Terms of Service | Zoho Payments

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR") AND ZOHO PAYMENT TECHNOLOGIES PRIVATE LIMITED (HEREINAFTER "ZOHO") SETTING FORTH THE TERMS AND CONDITIONS ("ZOHO PAYMENTS TERMS" OR "TERMS") GOVERNING YOUR USE OF ZOHO PAYMENTS ("SERVICE" OR "ZOHO PAYMENTS"). BY USING THE SERVICE OR BY ACCEPTING TO THE TERMS, YOU AGREE TO BE LEGALLY BOUND BY THE TERMS. IF YOU DO NOT AGREE TO THE TERMS, DO NOT USE THE SERVICE.

Service

Zoho Payments is a service that facilitates merchants and e-commerce sites to accept payments from their customers. Zoho has partnered with various banks, financial institutions, card networks such as Visa and Mastercard ("Card Networks"), payment method providers and payment gateway service providers (collectively referred to as "Payment Intermediaries") and other third parties, thereby facilitating you to accept payments through various payment methods such as credit cards, debit cards, netbanking and UPI ("Payment Methods"). You understand that the Service does not support Cash on Delivery (CoD) as a Payment Method. Zoho shall not be liable for any inability in providing the Service if the inability is caused by any of the Payment Intermediaries or any third-party service providers.

Payment Solution

Zoho will make available Zoho's payment solution and APIs, if applicable ("Payment Solution") to you. Zoho hereby grants you a non-exclusive, non-transferable, limited license to access and use the Payment Solution for your internal business purposes.

You shall not and shall not permit other users to

copy, modify, create derivative works or otherwise attempt to gain unauthorized access to the Payment Solution;
attempt to disassemble, reverse engineer, or decompile the Payment Solution;
use the Payment Solution in any manner that interferes with or disrupts the integrity, security, or performance of the Payment Solution, its components and the data contained therein;
use the Payment Solution to send or store material containing software viruses, worms, or other harmful computer codes, files, scripts or programs;
use the Payment Solution in any manner that could damage, disable, overburden, impair, or harm any server, network, computer system, or resource of Zoho;
use the Payment Solution for any form of competitive or bench-marking purposes; or
remove or obscure any proprietary or other notices contained in the Payment Solution.

You are responsible for integrating your website, software application, or platform ("Application") with the Payment Solution. Your integration of the Application with the Payment Solution shall be in accordance with the API documentation provided by Zoho.

Registration

For the purpose of using the Service, you must register for a Zoho Payments Account ("Zoho Payments Account"). To be eligible to register for a Zoho Payments Account, (i) you must be of age 18 or above; (ii) you must have legal capacity to agree and to be bound by the Zoho Payments Terms; and (iii) your entity must be incorporated in India. You are solely responsible for ensuring confidentiality of the login id, password and your Zoho Payments Account information. You are liable for all activities that take place under your Zoho Payments Account, and Zoho shall, in no way be liable for activities that take place in your Zoho Payments Account.

We will collect (i) personal information of the beneficial owner(s) and business representatives such as name, birthdate and identification number issued by government; (ii) business information such as trade name, address, phone number, email, business registration or identification number, permanent account number, business licenses, tax identification number, value and volume of your sales and any other information of your business required for registration. If necessary, you agree that Zoho may require you to provide additional documents substantiating the information provided by you during registration. We may also collect financial information such as financial statements, invoices, receipts and other documents for verification and risk assessment. You shall at all times keep your information current and accurate. Failure to keep your information accurate and updated may result in suspension or termination of the Service.

Verification and Onboarding

Information provided by you at the time of registration will be used by Zoho to (i) verify your identity; (ii) perform risk assessment; and (iii) determine your eligibility to use the Service ("Verification"). We may retrieve some information regarding you from our service providers or other third parties, such as credit reporting agencies, information bureaus and you authorize such third parties to share your information to Zoho. Information shared by the third parties may include your personal and/or financial information. You understand and agree that information collected from third parties may be used by Zoho to verify documents and information you have provided and to assess your risk to our business.

You understand that Zoho may, at anytime, require additional documents and information if it deems necessary, and you shall have the obligation to furnish the documents so required, to Zoho. You acknowledge that the documents and information provided by you are (i) true and correct; and (ii) current and up-to-date. Your failure to provide the documents and information required by Zoho may result in withholding of onboarding process or denial of Services. Zoho may reject, suspend or even terminate your registration, (i) if Zoho determines or believes that any document or information provided by you is inaccurate or fabricated; or (ii) for any reasons specified in the Zoho Payment Terms. Zoho may also undertake antecedent checks to ensure that you do not have any malafide intention of duping customers and you do not sell fake, counterfeit or prohibited goods or services etc. Upon successful completion of Verification, you will be onboarded as a merchant. Once you are onboarded as a merchant, you are required to provide Zoho with current address of each of your offices, all "doing business as" (DBA) used by you, and a complete description of goods and/or services provided by you on an ongoing basis.

Bank Account

For the purpose of settlement of funds received from your customers, you must provide details of an active bank account in good standing that is owned and controlled by you ("Bank Account"). You are solely responsible for providing current and accurate details of your Bank Account, and you hereby represent that such details you provide are true to your knowledge. Zoho is not responsible for any losses you incur as a result of incorrect bank details you provide.

Payment Processing and Settlement

Zoho will collect payments from your customers for the Transactions ("Transaction Amounts") in the Escrow Account and will credit the Settlement Amount to the Bank Account in accordance with the PA Guidelines and other applicable laws. You understand and agree that Zoho may impose monetary limits on the Transactions.

We will initiate settlement to your Bank Account in accordance with the timeline prescribed by RBI from time to time. Zoho may withhold settlement until the expiry of the refund period offered to your customers (i) where there are pending or anticipated disputes or refunds; or (ii) in the event that Zoho suspects or becomes aware of any suspicious activity taking place in your Zoho Payments Account. You further agree that Zoho shall not be responsible for (i) any delay or withholding of settlements caused by the Payment Intermediaries; and (ii) any delays in receipt of funds or erroneous settlement of funds, to the extent such delays or errors are attributable to Payment Intermediaries.

For the purpose of these Terms:

"Transaction" shall mean every order or request placed by your customer on your platform for purchasing goods or services that results in a payment to you.
"Escrow Account" shall mean the bank account maintained and operated by Zoho for the purpose of collecting payments on behalf of you and other merchants and facilitating settlement of such amounts to you and other merchants respectively.
"Settlement Amount" shall mean the funds available for settlement to you, after deducting the Charges under this Agreement.

Withholding, Suspension and Rejection

You agree that Zoho may withhold transfer of Settlement Amount or suspend the Services in the event (i) you violate Zoho Payment Terms or any applicable laws; (ii) you facilitate a Transaction that deals with Prohibited Goods and Services; (iii) Zoho suspects or becomes aware of any suspicious activity taking place in your Zoho Payments Account; (iv) Zoho reasonably determines that you or your customers have committed any fraud or assisted in the same; (v) Zoho discovers that the category of goods or services offered to your customers is different from the category you declared at the time of onboarding (vi) any directions or order by any legal or regulatory authority requires Zoho to withhold the Settlement Amount or suspend the Services; (vii) chargeback rates taking place in your Zoho Payments Account exceed the limits acceptable to Zoho; or (viii) Payment Intermediaries withhold transfer of funds from the Escrow Account or instructs Zoho to suspend the Services;

You acknowledge and agree that Zoho may reject payment with respect to a Transaction for reasons such as (i) incorrect or inaccurate payment information provided by the customer, (ii) the Transaction taking place through a Payment Method that is outside the authorized territory authorized for its usage, or (iii) rejection of a Payment Method by Payment Intermediaries.

Set off

You are liable to pay (i) all amounts such as charges, chargebacks, reserves, fines, penalties, taxes and any other amounts that you owe under this Zoho Payments Terms ("Charges"), and (ii) all costs and expenses (including attorney fees and collection agency fees) incurred by Zoho as a result of your breach of your obligation to pay applicable Charges ("Costs").

You hereby authorize Zoho to set off the Charges and Costs by deducting from the Transaction Amount or Reserves maintained with Zoho. If Zoho is unable to recover the Charges and Costs through the above means, Zoho may (i) require you to immediately pay the Charges and Costs directly to the bank account specified by Zoho, or (ii) recover such Charges and Costs through any other permissible means.

Unauthorized Transactions

Where it is reported by a customer that funds have been debited without authorization with respect to a Transaction ("Unauthorized Transaction"), Zoho may suspend payment of Settlement Amount to you until such time the investigations or enquiries related to such Unauthorized Transaction is complete. Upon completion of investigations and enquiries, if it is determined that Transaction is unauthorized, Zoho will deduct the amount collected in respect of such Unauthorized Transactions from your Settlement Amount and refund the same to the source account from which it was received.

Processing Fees

In consideration of the Services provided by Zoho under the Zoho Payment Terms, Zoho will charge you a fee ("Processing Fee") which will be deducted from the Transaction Amount. Zoho reserves the right to increase the Processing fee, at any time and may provide a reasonable notice to you whenever possible.

You are liable to pay all taxes, including Goods and Services Tax (GST), in accordance with applicable laws with respect to your use of the Service. In case you are exempted from any or all applicable taxes, you agree to provide Zoho with an appropriate original certificate or evidence of tax exemption that is satisfactory to Zoho.

Chargebacks

You are solely liable for chargebacks raised by your customers. Upon receipt of a chargeback request, Zoho will notify you of such request. In the event you decide to dispute a chargeback request, you shall provide the required information and documentation in support of your claim promptly upon receiving the chargeback request. If you do not provide adequate information promptly, you may be unable to dispute a chargeback. In the event the dispute is resolved in your favor, the chargeback amount will be returned to you. You understand that neither Zoho nor Payment Intermediaries are a party to the chargeback dispute process and assumes no liability in connection with such process. With respect to chargebacks, you understand the decision of the relevant Payment Intermediary is final. Zoho reserves the right to withhold payments to you in case there are pending, anticipated or excessive chargebacks relating to your use of Service. You shall indemnify, defend and hold Zoho harmless from any claims, disputes, penalties, costs and expenses arising out of chargebacks raised in connection with your use of Service.

Penalties and Fines

You are liable for penalties and fines that are imposed on you or on us by Payment Intermediaries or any other regulatory authorities arising in connection with your use of the Services.

Refunds

You may initiate a refund for a Transaction for reasons such as customer canceling a Transaction and product out of stock, subject to availability of Settlement Amount in the Escrow Account. Refunds initiated by you shall be routed to the Payment Method through which the Transaction was processed. Processing Fee incurred by you for the Transaction will not be refunded to you and you will also be liable for any fees or charges associated with the refund.

Taxes

You are solely liable for GST, surcharges, and other applicable taxes imposed by any governmental authorities in relation to payments you receive on account of goods and services sold through the Service. It shall be your responsibility to assess, collect, report, or remit applicable taxes in all relevant jurisdictions.

Reserves

Zoho may require you to establish a Reserve for such amount as may be determined by it to cover existing or anticipated chargebacks, refunds, and other amounts payable to Zoho under these Terms. This Reserve may be created by depositing funds with the Zoho or through other methods specified by Zoho. The amount of the Reserve, the duration for which it has to be maintained, and any applicable terms will be determined by Zoho based on factors such as your transaction history, the category of goods and services offered, and your chargeback ratio. For the purposes of these Terms, "Reserve" refers to the interest-free, refundable funds provided by you to Zoho as may be required from time to time.

Merchant Obligations

You shall on your Application clearly display (i) your name as the merchant of the goods and services, as well as the name that will appear on the cardholder statement, (ii) currency denomination in which you accept Transaction Amounts; (iii) complete and accurate descriptions and images of all goods and services offered for sale; (iv) your privacy policy; (v)customer grievance redressal policy, detailing the process for addressing any disputes or grievances related to the goods and services offered, including the turnaround time for resolving queries; (vi) refund and cancellation policy applicable to your customers; and (vii) any other information required by applicable laws, regulations, or Card Network Rules.
You shall provide a clear indication to your customers that they are committing themselves to a Transaction before they proceed to make payment and shall also provide them with an option to cancel the payment as an alternative to making the payment;
If the price displayed to a customer for a chosen payment method is not applicable to all accepted methods of payment then, you shall, prior to accepting the Transaction, display a statement that clearly explains any Payment Method to which the indicated price does not apply. Additionally, you must show the price difference either as a specific amount or as a percentage;
You shall not split a Transaction into multiple Transactions;
You shall not submit any Transactions for processing which you know or ought to have known to be illegal, fraudulent or unauthorized by the customer. You shall also cooperate with Zoho in investigating any such suspected illegal, fraudulent or unauthorized Transactions.
You shall not impose any minimum or maximum limit on the value of the Transactions;
You shall not require your customers to waive their rights to dispute a Transaction;
You shall not, at any time require your customer to provide you with confidential details associated with their cards or bank accounts, including but not limited to their banking passwords, PIN and OTP;
You shall not collect, store or save payment information of customers including, without limitation, card details and internet banking credentials;
In case you dispatch goods to your customers, you shall first verify the address to which the goods are to be dispatched and ensure that the address is correct. You shall also be responsible for informing your customers about the estimated delivery time and if the goods are unavailable at the time of dispatch, you must notify your customers promptly and reconfirm their orders;
You are solely responsible for addressing all issues relating to your goods and services, including but not limited to pricing, order fulfillment, order cancellation, returns, refunds, adjustments, chargebacks, rebates, functionality and warranty, and technical support;
You shall maintain copies of all records related to Transactions, including but not limited to, receipts, invoices and proof of delivery ("Transaction Records") in a safe, secure and confidential manner. These Transaction Records shall be retained for a period of two (2) years from the date of relevant Transaction. In the case of recurring Transactions, the Transaction Records shall be retained for a period of two (2) years from the date of last Transaction that forms part of the recurring Transaction. Upon Zoho's request, you shall promptly furnish the required Transaction Records.
You are responsible for all activities that occur in your Zoho Payments Account. You shall promptly inform Zoho of any unauthorized use of your Zoho Payments Account. You agree that Zoho is not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your Zoho Payments Account.
You shall periodically conduct security assessments of your Application and others systems. Upon Zoho's request, you shall promptly provide copies of these reports to Zoho;
You shall not offer any products or services that are (i) prohibited, illegal, unlawful or offensive; or (ii) in violation of these Terms or any other applicable;
You shall refrain from any actions that could harm or in way affect Zoho or Payment Intermediaries. Additionally, you shall not engage in any activities with malicious intent to deceive customers or to sell or offer counterfeit products; and
You shall promptly notify Zoho in case of (i) any insolvency event or any adverse change in your financial condition; (ii) any change in the control or ownership of your business or parent entity; (iii) any change in the nature of your business or the type of goods and services that you offer to your customers; or (iv) any change in business or trading name, legal status, current address of each office or any other details that you have provided to Zoho at the time of registration.

Card Payment Processing

You shall accept all valid and unexpired cards presented for payment by your customer, which are supported by Zoho. You hereby represent and warrant that you will not discriminate against the use of cards in any way and you will not process card payments in order to give your customers cash. You understand and agree that in the event your annual sales (including the annual sales of any of your related entities) exceed the threshold amount set by Card Networks from time to time (currently fixed at 10,00,000 USD in the case of MasterCard and Visa), you will be required to enter into a direct contractual relationship with the members of the Card Network.

You shall, at all times, comply with rules of Card Networks (“Card Network Rules”). You understand and agree that the Card Networks may enforce any provision of the Card Network Rules against you and may prohibit you from engaging in any conduct which the Card Networks deem to injure or create a risk of injury to the Card Networks, including injury to the reputation or an adverse effect on the integrity Card Networks confidential information. You hereby agree not to take any action that could interfere with or prevent the exercise of this right by the Card Networks. In the event of any inconsistency between these Terms and Card Network Rules, the Card Network Rules will take precedence.

You shall display relevant trademarks or service marks of Card Networks ("Card Networks Marks") at the relevant points of sale for the limited purpose of indicating which cards are accepted for payments. You further acknowledge and agree that (i) the Card Networks are the sole and exclusive owners of Card Networks Marks; (ii) you shall not contest ownership of Card Networks Marks for any reason; and (iii) the Card Networks may, at any time, immediately and without advance notice, prohibit you from using any Card Networks Marks for any reason.

Representations and Warranties

You hereby represent and warrant that

you are of legal age of majority (minimum being 18);
you are eligible to conduct the business and use the Service;
information provided by you regarding your business, products or services or any other information is true and accurate;
you will not (i) describe yourself as an agent or representative of Zoho or the Payment Intermediaries; and (ii) make any representations or give any warranties to your customer or any third party which may obligate Zoho or Payment Intermediaries to assume liability to your customers or any third party.
you will ensure that your products or services are not mistaken or misrepresented as being associated with or offered by Zoho or the Payment Intermediaries;
you or your business is not subject to any sanctions administered by any government, including the sanctions administered by the Government of the United States of America via the Office of Foreign Assets Control of the United States Department of Treasury (OFAC) ("Prescribed Person");
each Transaction submitted by you reflects bona fide business between you and your customers;
you will not submit a Transaction for processing which is not undertaken directly between you and your customers;
you will not accept Transactions that fall outside the category of goods or services you declared at the time of onboarding;
you will fulfill your obligations in accordance with the terms agreed between you and your customers, including the provision of goods and services to your customers;
you will provide a commercially reasonable level of customer support to the satisfaction of your customers;
you will comply with all applicable laws in relation to your sale of goods and/or services;
you will not use the Service for any fraudulent or illegal purposes;
you will not offer or sell products or services that are prohibited by law including but not limited to products and services listed as Prohibited Goods and Services;

Compliance

You shall ensure that your infrastructure and systems are compliant with Payment Card Industry Data Security Standards (PCI - DSS) and Payment Application Data Security Standards (PA-DSS).

You shall ensure the privacy and security of the customer data and all data relating to the Transaction ("Transaction Data") by implementing appropriate technical and organizational measures and by complying with applicable data protection laws. You shall immediately report to Zoho in writing of any suspected or actual security incident ("Incident") and shall cooperate with Zoho in investigating and remediating the Incident.

You shall comply with (i) rules, regulations, policies, directions, and instructions of Payment Intermediaries, as may be communicated to you from time to time; and (ii) Prevention of Money Laundering Act, 2002, Foreign Exchange Management Act, 1999 and any other laws, rules and regulations that may be applicable to you.

Audit

Zoho and/or Payment Intermediaries may, with reasonable notice, access your premises and audit or inspect your records and information to verify compliance with these Terms. If you deny Zoho and/or financial partners the opportunity to conduct an audit, or if the audit reveals a breach of these Terms, Zoho reserves the right to suspend or terminate the Service with immediate effect.

Security

Zoho shall adopt and maintain all commercially reasonable physical, technical and administrative security measures to protect the information of you and your customers in accordance with the industry standards and applicable laws.

Privacy

Personal information you provide to Zoho through the Service is governed by Zoho Payments Privacy Policy. Your election to use the Service indicates your acceptance of the terms of the Zoho Payments Privacy Policy.

Trademarks

All trademarks, service marks, trade names, logos, and other identifiers (collectively, "Marks") of Zoho or Payment Intermediaries shall remain the exclusive property of Zoho or the Payment Intermediaries, as applicable. Unless otherwise stated in these Terms, you may not display or use the Marks of Zoho or the Payment Intermediaries without obtaining prior written consent from the Zoho or the respective Payment Intermediaries.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICE IS AT YOUR SOLE RISK. ZOHO PROVIDES THE SERVICE ON AN AS-IS-AND-AS-AVAILABLE BASIS. ZOHO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ZOHO MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM ZOHO, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY.

Limitation of Liability

IN NO EVENT SHALL ZOHO BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF THIS SERVICE OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ZOHO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ZOHO IS NOT LIABLE FOR ANY DAMAGES, HARM, OR LOSSES TO YOU ARISING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ZOHO PAYMENTS ACCOUNT. ZOHO ASO DISCAIMS LIABILITY IN CASE OF (I) YOUR USE OF THE SERVICE IN A MANNER INCONSISTENT WITH THE DOCUMENTATION; (II) ANY UNAUTHORIZED ACCESS OF SERVERS, INFRASTRUCTURE, OR DATA RELATED TO THE SERVICE; (III) INTERRUPTIONS TO OR CESSATION OF THE SERVICE; (IV) ANY BUGS VIRUSES, OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE SERVICE; OR (V) ANY ERRORS, INACCURACIES, OMMISSIONS OR LOSS OF DATA STORED WITH US.

IN NO EVENT SHALL ZOHO’S LIABILITY TO YOU, IN AGGREGATE OF ALL CLAIMS ARISING OUT OF ZOHO PAYMENTS TERMS OR THE SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED THE PROCESSING FEES RECEIEVED BY ZOHO IN RESPECT OF YOUR PAYMENT ACTIVITY WITHIN THE 3-MONTH PERIOD PRECEDING THE DATE LIABILITY FIRST ACCRUED.

Indemnification

You agree to indemnify and hold Zoho harmless from and against any losses, damages, claims, or actions arising out of or in connection with (i) your use of the Service; (ii) any Charges Zoho incurs on your behalf; (iii) your failure to fulfill your obligations towards your customers, including failure to properly describe or deliver goods or services; (iv) negligence, fraud and wilful misconduct of you and your agent, employee or your sub-contractors; (v) incorrect or inaccurate information provided to Zoho in connection with the Service; (vi) any violation of applicable law, rules or regulations; (vii) unauthorised access to customer data or Transaction Data due to any hacking, breach or lapse in security of your systems; (viii) relationship between you and your customer, including disputes of any kind; (ix) your violation of third party rights, including third party proprietary and intellectual property rights; or (x) any breach of this Zoho Payments Terms.

Governing Law and Jurisdiction

Any controversy or claim arising out of or relating to these Zoho Payment Terms shall be settled and adjudicated exclusively by courts of Chennai in accordance with laws of India without regard to conflict of law principles.

Termination and its Effects

You may terminate this Zoho Payments Terms at any time by closing the Zoho Payments Account. Zoho may suspend or terminate your use of the Payment Services; (ii) in the event of termination of Zoho's contract with Payment Intermediaries; (iii) Payment Intermediaries or regulatory authorities instructs Zoho to suspend or terminate the Services; (iii) if you are the subject of any voluntary or involuntary bankruptcy or insolvency petition or proceeding; (iv) if Zoho reasonably determines that you are engaged in any activity that is in violation any applicable laws; (v) if Zoho reasonably determines that your use of the Service causes or is likely to cause significant risk of reputational harm to Zoho; or (vi) at any time upon reasonable suspicion of fraud, excess risk, or your violation of the Zoho Payments Terms.

Upon termination, you agree (i) to stop using the Service and accepting payments through the Service; (ii) fulfil your obligations in relation to pending transactions; (iii) to remove Zoho, Payment Intermediaries and Card Networks trademarks and logos from your website, if applicable; (iv) that Zoho has the right (but not obligated) to delete your information stored in your Zoho Payments Account; and v) that Zoho will not be liable for any reimbursement, compensation or damages in connection with your use of the Service. You acknowledge that you will remain liable for Charges incurred by you prior to termination.

Termination of your Zoho Payments Account does not discharge either party of its payment obligations, and each party agrees to settle the amounts it owes to the other party under this Zoho Payments Terms promptly.

In the event of termination, Zoho reserves the right to retain such amounts, as reasonably determined, from the Reserve (if any) and Settlement Amount to cover chargeback, refund risks and other costs that may be incurred in connection with your use of Services. Zoho shall retain these amounts for such period allowed to customers for initiating a chargeback under the Card Networks Rules or any other applicable laws.

Entire Agreement

This Zoho Payments Terms along with the agreements, policies and regulations incorporated in this Zoho PaymentsTerms by reference constitute the entire agreement between you and Zoho and supersedes all prior communications, understandings or agreements between the parties.

Modification of Terms

Zoho may modify these Zoho Payments Terms from time to time. You are responsible for periodically reviewing the Zoho Payments Terms available on the website. The modified Zoho Payments Terms shall be applicable from the date they are published on the website. Your continued use of the Service after the effective date of any change to the Zoho Payments Terms will be deemed to be your agreement to the modified Zoho Payments Terms.

Zoho Payments - Terms of Service (India)