Streamlining workflows with Zoho Flow  

Lead management automation  

Automate the process of capturing leads and transferring them to your CRM system. Eliminate the need for manual data entry, ensuring that every lead captured through your forms is automatically sent to your CRM, categorized, and ready for follow-up actions. Set up additional actions like automatically triggering a follow-up email to thank the lead for their interest and create tasks or reminders in your CRM for your sales team to follow up with the lead, ensuring no lead falls through the cracks. Zoho Flow can also automatically add these leads as subscribers to your marketing automation software like Mailchimp.

For instance, anytime a visitor on your website fills out a form expressing interest in your SEO services, Zoho Flow can execute a series of follow-up actions:

•  The user's details are automatically added to your CRM as a new lead.
• The lead is categorized as "SEO Service Inquiry" and assigned to your SEO sales team.
• An automated "Thank you email" is sent to the lead.
• Your sales team receives a notification to follow up with the lead within 24 hours.

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Order processing and inventory management

Automate the process of updating your inventory management system whenever an order is placed through your form. This integration ensures your inventory levels are always accurate to minimize the risk of overselling or stockouts. Zoho Flow can also trigger additional actions, such as sending an order confirmation email to the customer, generating an invoice in your accounting system, and notifying your fulfillment team to start processing the order.

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Customer support ticketing 

Automatically convert form submissions into support tickets in tools like Zoho Desk, Zendesk, or other help desk systems. Zoho Flow streamlines your support process to ensure every customer query or issue is promptly recorded and assigned to the appropriate team for resolution. The ticket can be populated with details—like the customer’s name, email, issue type, description, priority, and department—to reduce response times and improve customer satisfaction. Focus on solving problems rather than managing ticket creation.

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Project management 

Project initiation often involves manual data entry, task creation, and communications. Automate this process by leveraging the Zoho Forms–Zoho Flow integration to improve project management significantly. Capture essential project details like project name, description, due date, assigned team members, and more through a form built in Zoho Forms and integrate it with a project management tool like Zoho Projects or Asana. Tailor the form and workflows to specific project requirements and organizational needs.

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Issue tracking 

For teams using apps like Jira Cloud for issue tracking, integrating with Zoho Forms can streamline the reporting process. When someone submits a bug report or feature request through a form, Zoho Flow can automatically create a corresponding issue in Jira Cloud. This ensures that all reports are immediately logged into your tracking system to reduce the chance of omissions or errors and accelerate the resolution process.

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Email notifications 

Zoho Forms can be integrated with Gmail, Zoho Mail, and other business email apps to automate email notifications. For example, when an order form is submitted, Zoho Flow can trigger an automatic email response to the submitter, confirming receipt of the order. Additionally, specific team members can be notified via email when a form submission meets certain criteria to ensure timely follow-up communication.

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Team communication 

Boost team collaboration by integrating Zoho Forms with team communication apps like Slack, Microsoft Teams, and Zoho Cliq. When a form is submitted, such as a project update or a support request, Zoho Flow can automatically send a message to a specific public channel in Slack. This keeps the entire team informed to facilitate discussion, improve transparency, and ensure prompt response times.  

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