

Integrate Zendesk with Drift
Send information between Zendesk and Drift automatically, without writing any code, using Zoho Flow.

Build your own integrations between Zendesk and Drift
Connect Zendesk and Drift with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zendesk and Drift using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket created
Triggers when a new ticket is created

Organization created
Triggers when a new organization is created

User created
Triggers when a new user is created

Ticket updated
Triggers when the details of a ticket is updated

New conversation
Triggers when a new conversation is created

Conversation closed
Triggers when a conversation is closed
All Actions - Actions are the automated tasks

Create Organization
Creates a new organization

Create Request
Creates a new ticket in a verified end user's account

Create User
Creates a new user

Add Tag
Adds tag to the selected ticket

Create Ticket
Creates a new ticket

Update User Details
Updates an existing user's details

Add Comment
Adds comment to the selected ticket

Update Ticket
Updates an existing ticket status or adds comments

Update Organization
Updates an existing organization

Fetch Organization
Fetches the details of an existing organization

Fetch Ticket
Fetches a ticket by ID

Fetch User
Fetches the details of an existing user by ID

Create contact
Creates a new contact

Update contact
Updates the details of an existing contact

Fetch conversation
Fetches the details of a conversation by its ID

Fetch contact - By ID
Fetches the details of an existing contact by ID

Fetch contact - By email
Fetches the details of an existing contact by email
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Drift?
Drift is a conversational marketing platform that allows you to send targeted in-app messages, set up bots to chat with visitors, and get notifications when targeted customers visit the site.
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