Unify conversations across channels
Deliver a consistent support experience across 10+ channels with Zoho Desk's unified interface.
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Answer emails contextually
Convert emails to tickets, collaborate with other teams, automate repetitive tasks, and empower your agents to deliver fast, personalized support.
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Dial in within Desk
Incorporate phone support but with a more comprehensive view. Receive or make calls, refer to help articles, describe call summaries, and more from a single screen.
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Support on popular messaging apps
Deliver quick service on popular messaging apps by empowering agents with a unified console and offering customers reliable chatbot support.
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Stay on top of social media chatter
Monitor brand mentions and posts, and engage with customers publically or through DMs directly from Zoho Desk.
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Assist in real-time via live chat
Make agent assistance easy to access by embedding brand-specific live chat widgets in your website, help center, or mobile apps. No coding required.
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Collect the essentials with web forms
Capture customer feedback and requests with easy-to-create embeddable web forms.
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I was looking for a solution to provide customer service through multiple platforms including Facebook, Instagram, WhatsApp, and Telegram. Zoho Desk proved to be the one I needed. I really liked the affordable pricing. The previous platform I used charged 15 times more than what Zoho does for the same set of features.
We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.
Support your customers on their preferred channel with Zoho Desk
- Telephony
- Instant Messaging
- Social Media
- Live Chat
- Web Forms