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- EmailSupport your customers across multiple email channels.
- Social mediaRespond to brand mentions and support tickets received from Instagram, Facebook, and X using Zoho Desk's social media module.
- Web formsAllow potentials and customers to log tickets via forms on any web page.
- Direct assignmentAutomatically assign tickets to specific agents based on the rules/criteria you set.
- WorkflowsA set of actions that are executed when certain specified conditions are met.
- Custom domainConnect your brand's support subdomain to Zoho Desk.
- Multi-level escalationsWrite rules to establish an automatic escalation matrix for your tickets.
- Ticket timeline & historySee the timeline of all the past tickets from a particular customer and the activity on a ticket in chronological order.
- Contact managementRecord customer details as contacts, group them into accounts, add notes, and assign agents.
- Live chatBusiness Messaging live chat lets you chat with your customers in real time on your website/app and convert conversations into tickets.
- Instant messagingCommunicate with customers on WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, and Line from Zoho Desk's Instant Messaging module.
- Community forumBuild and grow your brand's interactive community of customers, prospects, and visitors.
- Knowledge baseCreate a repository of help articles, guides, and FAQs so customers can find assistance anytime.
- Work modesIntelligent sorting of tickets that lets you view tickets based on due time, priority, status, and CRM information.
- Generative AIZoho's Zia AI, integrated with OpenAI, analyzes customer support requests for mood, summarizes tickets, and assists with replies.
- ASAP self-service widgetThe App Support Across Platforms (ASAP) widget in Zoho Desk can be embedded in any webpage/app, offering self-service, chat with a bot (available in Enterprise) and live chat options.
- Customer happiness ratingsAutomate the process of asking customers to rate the service upon ticket closure or after each response.
- Custom reports and dashboardsCreate custom reports and dashboards using various visualization elements to keep track of metrics that matter to you.
- TelephonyIntegrate with leading telephony providers and set up a toll-free number to provide inbound and outbound phone support to your customers.
- BlueprintsA user-friendly drag-and-drop automation builder helps you create sequences of actions. Once activated, every step is executed in order.
- Multi-departmentOrganize your help desk into departments and carry out department-specific or global actions from one screen.
- Round-robin assignmentAllocate tickets to agents according to their current workload or in a specific order, such as alphabetically or any custom sequence.
- Custom lookup fieldsEstablish a one-to-many relationship between data fields across different modules.
- Multilingual help centerPublish Knowledge Base articles in over 40 languages.
- Parent-child ticketingCreate multiple sub-tickets (child ticket) for a primary ticket (parent ticket).
- Custom actionsCreate additional workflow actions along with the default alerts, tasks, field updates, skills, and custom functions.
- WebhooksSend automated messages or information to third-party apps every time an event occurs in Zoho Desk.
- Answer botAn AI-powered reply assistant that provides relevant responses to agents and customers based on its intelligence from the existing knowledge base articles.
- Zia, AI assistantAdvanced AI functions such as sentiment analysis, ticket auto-tagging, field predictions, and anomaly detection.
- Guided ConversationsBuild predefined conversation trees using a low-code self-service flow builder.
- Skill-based assignmentAutomatically route tickets to agents based on their proficiency and availability.
- Multi-level IVRSimplify customer navigation so they can reach the right agents using IVR.
- Multi-brand help centerCreate self-service portals for multiple brands within the same Zoho Desk account.
- Custom modulesBuild modules that reflect your business processes in addition to the existing standard Zoho Desk modules.
- Validation rulesPrevent the creation of records with incomplete or inaccurate information.
- SandboxTry and test new processes in a simulated setup without hindering ongoing customer interactions.
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Zoho Desk Free Edition
Easy email ticketing, right out of the box! Zoho Desk's free plan offers three user licenses to help you start small and grow your support team.
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Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.
We analysed other products in the market but Zoho Desk blended into our organization structure better than anything else.
Swaroop NaikSenior Manager, Software Development
The ease of configuration sold us on selecting Zoho Desk. The fact that we could do most of it ourselves impressed our team, as we wanted to be able to maintain control and we were not subject to having ongoing consulting fees and other expenses. So, keeping our costs controllable became achievable.
Kyle KurdleVice President, Global Service Delivery
With Zoho, we've gained incredible flexibility and ease of customization, allowing us to tailor the system to our unique business needs. The ability to make global implementations with region-specific segregation has been invaluable.
Joel CampbellSenior Vice President, Commercial Systems
The simplicity of Zoho Desk's UI has really helped my digital transformation team to reduce the number of hours spent, from 5 to only 2.5 or 3 hours, in training and onboarding the new agents/users of the help desk technology.
Kushagra SahniChief of Staff
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Pricing FAQs
Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.
We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.
Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.
We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.
For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.
Explore support plans
Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.
If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.
Once your 15-day free trial ends, your plan will automatically be downgraded to our free plan. If you wish to continue using our unrestricted features that you have tested during your trial, you can purchase a paid plan of your choice available for a monthly or yearly subscription.
Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.
You can connect with us instantly through live chat (24x5) or by writing to us at sales@zohocorp.com.