Sales has to win once but customer service has to win every time

Think beyond closing deals

Winning is a constant business pursuit. However, closing deals and achieving sales targets are not the whole story. You also need to make your customers happy and build lasting experiences. In sales, you only have one chance to win a customer, but in customer service, you need to win every time to retain that customer.

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Win every time with Zoho Desk

Zoho Desk empowers support teams to consistently deliver exceptional service by managing tickets efficiently and resolving issues promptly. We help businesses not just win customers but also retain them by making every customer service interaction a victory.

Wins for businesses using Zoho Desk:

50% improvement in
average response time
14% increase in customer
satisfaction score
15% increase in first
contact resolution
50% decrease in
implementation time
48% reduction in customer
churn rate

* Metrics reported by our customers through an internal survey.

The Zoho Desk advantage

Build lasting customer experiences with our complete customer service solution for businesses of all types and sizes. Zoho Desk gives you everything you need right out of the box to deliver superior support.

Close tickets faster

Accelerate issue resolution with generative AI, workflows, predefined responses, knowledge base integration, and contextual insights. Enable seamless team communication with Zoho Desk's real-time collaboration tools to foster collaborative problem-solving.

Minimize workload

Zoho Desk's comprehensive ticket management system allows easy categorization, prioritization, and assignment of tickets, ensuring that each issue is promptly directed to the right person.

Prioritize support tickets based on time, status, and value

Reduce support costs

Efficiently manage over 10 support channels using just one platform, even if you have a small team. Automate routine tasks and set up a self-service portal to help customers resolve common issues independently.

Works with
top business
apps

100,000+ businesses use Zoho Desk to
elevate their customer service

Pioneer Insurance closes 75% of tickets the same day they're opened

This is the beauty of Zoho Desk for us -being able to analyze the data allows us to bring down our ticket count, allowing our team to focus on one-time issues rather than recurring ones.

Earl FerrerFirst Vice President, Digital Transformation,
Pioneer Insurance

Win customers for life
with Zoho Desk

Get a flexible free trial to see how the platform works with no strings attached! Upgrade or adjust your subscription as needed. Get a prorated refund if you decide to cancel.