Transforming business operations: How Encaptechno delivered a 135% ROI with Zoho Creator for an automotive manufacturer

This is a guest post by one of our Partners, Encaptechno, showcasing how they leveraged Zoho Creator to build a custom application for an automotive manufacturer. From highlighting the challenges and benefits to detailing key features of the implementation, their client realized a 135% ROI in just six months.

Many companies are held back by outdated systems that no longer meet their needs. These legacy systems often lack critical features like real-time data access, automation, and seamless integration, resulting in inefficiencies and increased costs. Such was the case for a global automotive manufacturer we collaborated with. Their 16-year-old system could not keep up with their growing demands, prompting them to seek a more robust, scalable solution.

At Encaptechno, we recognize that no two businesses are the same. Understanding the unique needs of our client, we developed a fully customized solution using Zoho Creator—an all-in-one platform designed to replace their outdated system with a streamlined, automated, and integrated solution. Our system tackled core business challenges, from managing projects and generating quotes to overseeing document approvals, revolutionizing their workflows.

Key modules of the solution  

• Customer management: To streamline the entire sales process, we built a centralized customer management module. This allowed the client to handle customer interactions and manage sales cycles more effectively.
• Feasibility check for custom requirements: We implemented a system to easily assess the feasibility of custom requests from various customers, which improved response times and decision-making.
• Task management: Customized kanban boards were introduced to help the client track and manage tasks visually, promoting clarity and accountability.
• Quote creation: Automated the quote generation process, removing manual effort and improving speed and accuracy.

Challenges faced during implementation  

Even with the power of Zoho Creator, transforming a long-established system presented some challenges:

• Data migration: One of the biggest challenges was migrating 16 years' worth of data from the old system into Zoho Creator without losing critical information. Ensuring data integrity and seamless integration with existing processes was a top priority.
• User resistance to change: Many employees had grown accustomed to using the legacy system, even with its inefficiencies. Transitioning them to a new, automated system required comprehensive training and a phased rollout to minimize disruption.
• Custom feature integration: The client had specific operational needs that required the integration of customized modules for managing feasibility checks, task tracking, and approval workflows. Developing and integrating these modules into a unified platform while keeping everything user-friendly posed a technical challenge that our team successfully navigated.
• Real-time syncing across multiple teams: The client’s operations spanned different teams and locations. Ensuring that the new system synced real-time data across all departments without delays required optimization of workflows and seamless API integrations between various Zoho apps and third-party tools.

Through close collaboration with the client and careful planning, we were able to address each challenge and implement a solution that met all their needs.

Key features that drove results for our client  

Dynamic quote creation

Our solution transformed the client’s previously slow, manual quoting process into a fast and automated one, significantly improving turnaround times while boosting accuracy.

Seamless document management

We integrated Zoho WorkDrive and Zoho Sign to digitize the document storage and approval process, reducing paperwork and enabling faster, more efficient project timelines.

Task tracking with kanban boards

By implementing highly customizable kanban boards, we enhanced the client’s ability to track and assign tasks, ensuring their teams remained aligned and productive.

Customized approval processes

We tailored the approval workflows using Zoho Writer and Zoho Sign, speeding up the process and cutting down on time-consuming communication loops.

Effortless project management

Lastly, we developed a project management tool that provided our client with a bird's-eye view of all ongoing and upcoming projects, making it easier to manage quotes, deadlines, and quality checks.

As a Zoho MVP, I’ve seen how Creator can transform even the most complex operations. At Encaptechno, we leverage its flexibility to craft solutions that simplify core business processes. Our work with this automotive client highlights how businesses can achieve significant ROI—135% in just six months—while improving efficiency across the board.

— Abhishek Sharma, Founder and CEO, Encaptechno

The business benefits

The customized Zoho Creator solution we built for the automotive manufacturer yielded several significant outcomes:

• Boost in efficiency: Automating manual processes and streamlining approvals led to time savings and reduced human error.
• Cost savings: The solution reduced reliance on external tools, cutting operational costs by 55%.
• Scalability: The flexibility of Zoho Creator ensured that the new system could grow alongside the business as their needs evolved.
• Centralized data: A unified platform for managing all business data improved collaboration and minimized the risk of errors.

If you're ready to modernize your business operations, contact Encaptechno today, and let’s create a custom solution that meets your unique business needs.