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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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What is GDPR?

The European Union (EU)'s General Data Protection Regulation (GDPR) is a new regulation that came into effect on the 25th of May, 2018. Its aim is to harmonize the data privacy laws across the EU, and (in particular) protect the rights of residents of the EU about the processing of their personal data. It recognizes the data privacy rights of EU residents, and lays down rules regarding processing of personal information shared with third party webCommerce. GDPR aims to give EU residents full control over their personal data.

What is personal data?

GDPR considers personal data as any data that can directly or indirectly identify a natural person. This includes, but is not limited to: name, address, phone number, email address, IP address, traveling habits, and photos.

When and where does GDPR take effect?

GDPR applies for any activity that collects or processes personal data of EU residents. It does not matter if the activity takes place inside the EU or not. GDPR has global reach.

Why be GDPR compliant?

EU's GDPR is legally binding. The concerned Supervisory Authority (as defined by GDPR), may fine the non-compliant person or organization up to 20 million Euros or 4% of their annual worldwide turnover from the preceding year, whichever is higher. Levying a fine happens for two reasons:

  • A deterrent, so that Data Controllers and Data Processors act responsibly, and adhere to GDPR's guidelines.
  • A compensation for the persons who have suffered material or non-material damage because of infringement to GDPR.

Key roles that GDPR identifies

  • Data Subject: A resident of the EU from whom, or about whom, data is collected and/or processed.
  • Data Controller: The person or organization that defines the purpose and means of collecting and processing data.
  • Data Processor: The person or organization that processes the collected data on behalf of the Data Controller.

In this context, when you use Zoho Commerce to build an ecommerce store:

  • The store visitors who view and interact with the website act as theData Subjects.
  • The store administrator or the store owner, who creates and publishes content such as, product details, text, design, and forms is the Data Controller.
  • Zoho Commerce who processes and serves the given data using the platform acts as theData Processor.

Here is how Zoho Commerce helps you stay compliant with the GDPR:

The following are the features that Zoho Commerce provides for Data Controllers to process personal data in a GDPR compliant manner.

  • Data Security
    • Secure transit: SSL/TLS encryption keeps your website safe during transit.
    • Security Audit: Zoho is ISO 27001, 27017, 27018, 27701 certified & SOC 2 Type II compliant. Learn more
    • Encryption: All access tokens like login credentials and passwords are encrypted at rest.
    • Restricted Sign up
      • Member Portal The member portal enables you to manage which visitors get to view what pages.
      • Invited Members You can invite members to your website to limit only accepted visitors to your website.
  • Privacy by Design
    • Anonymization

      To view your visitor statistics, Zoho Commerce anonymizes IP addresses to their respective country codes. Only anonymized data gets stored and never the IP address.

    • Roles

      The contributors feature enables you to invite friends, family, and colleagues to edit your ecommerce store content collectively and design. The User option allows you to add your employees to run the store with limited access to the operations of your store.

      You can grant four levels of access to your Contributors:

      1. Admin
      2. Author
      3. Developer
      4. Guest
      Each role has its privileges, invitees can access your site only after they accept the invitation sent to their email address
  • Audit Logs

    You, the data controller can get insight and control over data that has been entered in your store by either contributors or yourself.

  • Data Portability

    All data that you have entered in your website can be downloaded at any time in a .zip format which is password-protected.

  • Form Data

    You, the data controller can download form data at any time subject to adequate authorisation.

  • Consent

    Before integrating with any internal or third-party service, your permission will be requested. Once you grant permission, you can integrate with Zoho products such as: Zoho CRM, Zoho PageSense, Zoho Campaigns, and Zoho Sales IQ. Each of these Zoho products are GDPR-ready. Click here to learn more.

Data Subject Rights

The following are the Data Subject Rights that GDPR recognizes and how Zoho Commerce helps you address them.

  •  

    Right of access

    A visitor may request you (the Data Controller) for data that he has submitted through the forms on your website. You can download the data and send it to your data subjects.

  •  

    Right to rectification

    Data Subjects may request to rectify data that they have entered in forms. Once the request is made, you can make required changes to the form data.

  •  

    Right to be informed

    Visitors to your store have the right to be informed on how personal data was, is, and will be processed. You can link your ecommerce store's privacy policy to any place where you collect data or at the footer of your website. By doing this, you can address the 'Notice' and 'Transparency' requirements of GDPR.

  •  

    Privacy

    The blog comments, product reviews and comment box features have a "Guest" option for Data Subjects to comment anonymously. Store admins can moderate these comments to avoid spamming.

Data Hosting (Locality)

Zoho Servers are located in the most secure data centers in US, EU, IN and AU. The region where we host your service data depends on the Zoho domain that your Zoho Commerce account is registered in.

The following table lists the Zoho domains and their respective hosting locations.

Zoho Domain - Account creationData Center Location
commerce.zoho.comUS (United States)
commerce.zoho.euEU (European Union)
commerce.zoho.auAU (Australia)
commerce.zoho.inIN (India)

Cookie Policy

Zoho Commerce uses cookies as mentioned on this page. The types and purposes of using these cookies is provided in detail here