Poll: What's the ratio of support reps to sales reps in your business?Posted on April 22, 2013April 22, 2013 by Prashanth V K2 Mins Read
Results: Facebook is the most used platform for communityPosted on April 20, 2013April 20, 2013 by Prashanth V K3 Mins Read
Poll: What do you use to build a community around your business?Posted on April 9, 2013April 9, 2013 by Prashanth V K3 Mins Read
Results: What's your approach to customer support hiring?Posted on April 5, 2013April 5, 2013 by Prashanth V K2 Mins Read
Poll: What's your approach to customer support hiring?Posted on March 26, 2013March 26, 2013 by Prashanth V K2 Mins Read
Results: What kind of interactions do you prefer in a ticket?Posted on March 22, 2013March 22, 2013 by Prashanth V K2 Mins Read
Poll: What kind of interactions do you prefer in a ticket?Posted on March 11, 2013March 11, 2013 by Prashanth V K3 Mins Read
Results: Insights about customer support channelsPosted on March 8, 2013March 8, 2013 by Prashanth V K2 Mins Read
Poll: What channels do your customers use to reach you?Posted on February 25, 2013February 25, 2013 by Prashanth V K2 Mins Read
Results: We organize our support team by...Posted on February 22, 2013February 22, 2013 by Prashanth V K2 Mins Read
Poll: How do you organize your support team?Posted on February 11, 2013February 11, 2013 by Prashanth V K2 Mins Read
Is Tuesday the most Productive day of the week?Posted on October 28, 2011October 28, 2011 by Meera Sapra1 Min Read