We’ve all been there—stuck on a support chat, trying to describe a problem while the agent does their best to help with instructions that aren’t always easy to follow.
"Press the reset button."
"Where?"
"On the back."
"Okay… I see three buttons. Which one?"
"The small one."
"They’re ALL small!"
Wouldn’t it be easier if the agent could just see what you’re talking about? Well, with the Zoho Lens and Zoho SalesIQ integration, they can!
Connecting chat with AR-powered support
Let’s say you just bought a fancy new gadget online. You unbox it, try setting it up, and… nothing works. You jump onto the website’s live chat (powered by Zoho SalesIQ) and type:
"Help! My smart coffee machine won’t connect to Wi-Fi!"
A technician sees your request in Zoho SalesIQ.
They try troubleshooting over chat, but things still aren’t working.
Instead of frustrating back-and-forth messages, they launch a Zoho Lens remote assistance session.
You join the session using your phone camera.
The technician sees exactly what you see, highlights buttons on your screen, and guides you in real time.
And just like that, your coffee machine is up and running—caffeine crisis averted!
The benefits of this integration
Fix issues faster
Explaining problems over chat can be like trying to solve a puzzle without all the pieces. With Zoho Lens, agents can provide real-time visual guidance to avoid confusion and resolve issues more quickly and efficiently.
Seamless customer experience
With this integration, there's no more switching between apps, repeating your issue, or waiting for follow-up emails. You start in chat, and if needed, move to a live AR session in seconds—all in the same support flow.
Effortless chat transfers
Need a second opinion? Technicians can easily transfer chats to another available expert. Whether it's a specialist for a specific issue or simply a fresh perspective, help is always just a click away, ensuring customers get the right support when they need it.
On-demand remote assistance
Customers get instant solutions when they need them. Instead of waiting for an on-site visit or struggling with unclear guides, they can show, not just tell, and get expert assistance in real-time.
Perfect for field support and troubleshooting
Whether it’s a technician troubleshooting a machine, a customer struggling with a DIY setup, or someone assembling furniture (why are there always extra screws?!), this integration makes remote guidance simple and frustration-free.
The Zoho Lens and SalesIQ integration makes customer support faster, smarter, and more interactive. No more struggling with unclear instructions. No more endless chat threads. Just real-time visual support that gets the job done.
Ready to upgrade your support game? Let’s make troubleshooting as easy as pointing a camera.
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