When it comes to AR remote assistance, knowing exactly where your team or client is can make all the difference. That’s why Zoho Lens launched the innovative Geolocation feature—designed to bridge the gap between digital support and physical presence. With real-time location data, technicians can troubleshoot smarter and faster, all from a distance.
Real-world scenarios for Zoho Lens Geolocation
Imagine a construction technician at the main office, helping workers install heavy machinery at different sites. One worker at a remote site runs into trouble with an installation. Instead of giving vague directions over the phone, the technician asks for the worker’s location through Zoho Lens’ Geolocation feature. With a simple tap, the worker shares their exact GPS coordinates. Now the technician can see exactly where they are, understand the site better, and provide clear AR instructions. No confusion, no delays—just quick, efficient guidance to get the job done faster.
Now, imagine a different scenario where the worker takes the initiative. A field technician is servicing multiple construction sites in a day, moving from one project to another. At one site, they face an issue with a generator that’s acting up. Rather than waiting for help, the technician shares their location with the main office. A senior technician can instantly see where they are and offer remote AR troubleshooting. This simple exchange helps solve the problem right away, cutting down any downtime and keeping things moving.
How does the Zoho Lens Geolocation feature work?
The Geolocation feature is simple yet powerful. Here’s how it works:
1. Requesting the location: The technician, using Zoho Lens, sends a request to the client or field technician for their location.
2. Client’s consent: The client is prompted to grant permission for their location to be shared.
3.Real-time location access: Once approved, the technician receives the client’s GPS location, allowing them to offer more precise assistance.
4.Location verification: To ensure accuracy, the client can also view their location on Google Maps or Apple Maps directly within the session interface.
5.Fallback option: If no registered location is available, the technician will receive the latitude and longitude, allowing them to proceed with the necessary support.
6. Client-initiated location sharing: The client can share their location with the technician without waiting for a request, facilitating faster coordination when they need immediate assistance or want to provide location details in advance.
Zoho Lens Geolocation doesn’t just give you a GPS pin—it transforms how remote assistance is delivered. With location awareness built into the system, technicians can offer more tailored and effective AR support, no matter where the client is located. Whether you need to fix machinery or set up equipment, this feature delivers precise AR support, enhancing efficiency and simplifying remote collaboration.
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