Remote troubleshooting and problem solving has grown leaps and bounds in the past decade using augmented reality (AR). The ease of visual communication it offers in an immersive, shared environment has encouraged businesses to harness its capabilities for optimizing remote operations and improving workforce productivity.
Users in a shared environment are generally equipped with communication and remote control tools. One such tool that completes an augmented reality experience is AR annotation in Zoho Lens.
What is AR annotation?
AR annotation is a set of tools that allows you to place visual markers like arrows or highlight objects on the live camera stream during a remote assistance session. Because of AR technology, these markers and highlights remain wherever they’re placed, giving more freedom of movement for the user.
Let's dive into a few scenarios and see how you can leverage this tool to your advantage.
Technical support and maintenance
The challenge
While working on a vehicle assembly in a manufacturing plant, a machinery breakdown can disrupt the technician's workflow, who has to wait for the maintenance staff to fix the issue. This can halt the entire assembly line and affect the throughput of the plant.
The solution
With Zoho Lens, the on-site technician can reach out to the maintenance staff as soon as a breakdown occurs and show the issue via a live video stream. The maintenance staff can then use AR annotation to mark the cause of the issue and provide step-by-step guidance for the on-site technician to repair the machinery.
Field service and inspections
The challenge
Service centers must maintain their quality of field service through well-equipped technicians and quick issue resolution. However, every issue requires a different set of tools and expertise. It may take more than one visit for a technician to diagnose and solve a customer's issue, leading to a pile up of service requests.
The solution
Remote experts can guide field technicians through complex tasks with ease using AR annotations. The annotations act as a visual assistant for the technicians, showing the exact steps to follow while servicing an equipment or during an inspection, ensuring thorough and accurate completion of tasks.
Education and training
The challenge
Industrial environments pose various safety hazards and require utmost caution on the part of the workers while they’re on duty. Conducting training sessions for new recruits, who are yet to be educated on the dangers and precautions of their workplace, may not be an ideal approach.
The solution
Educators can provide an interactive remote training experience through AR annotations. They can use arrows and other shapes to demonstrate complex concepts on the live stream. Trainees can also use AR annotations to point out their areas of doubt and get real-time feedback from their educator, enhancing the overall learning experience.
Conclusion
AR annotation acts as a virtual helping hand in your remote session, transforming the way you provide live visual assistance to your remote user. It helps in improving communication, enhancing training, and solving problems efficiently and makes remote collaborations more immersive and user-friendly.
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