Lauren McKay in destinationCRM about Zoho

 Unveiled at the start of July, the 2.0 release of Zoho Projects, the

collaboration and productivity platform, reflects multiple integration

efforts, as well as the following improvements:

• Twitter-like status bars enable project members to be more social within the application.
• Project-member activities are presented in a project stream, which is a visual representation of project activities.  
• The

  integration of Zoho Chat and the enablement of group chat, through

  which project members can add tasks, assign them out, and even attach

  documents to them. Members can also move beyond Chat to create a

  discussion forum.

• An expansion of the user interface to allow

  project members to bring in external information, write notes on

  documents, and assign documents to a particular task.

• The ability to create a wiki for centralizing information, eliminating the need to import an outside Zoho Doc. 
• The

  addition of a timesheet, integrated with Zoho Invoice, to log and track

  time spent on specific tasks, and to easily create, send, and track

  invoices.

 Zoho also made some significant enhancements to its Zoho CRM product recently. With the Zoho CRM Mail Add-on,

officially announced on July 21, Zoho CRM now integrates with email --

and not just Zoho Mail. The selection of any email account for

integration will add an "email" tab to the Zoho CRM application. Users

running off a non-Zoho email client can configure Zoho Mail to be the

interface for sending and receiving. According to the company, the most

significant element of the integration between Zoho CRM and Zoho Mail

is that the contact information involved in each email is automatically

added to the Zoho CRM system, where a user can see all of the

correspondence with a particular contact. Users can respond to email

from within the CRM system, or even add tasks to a given contact.