Imagine a simpler way to get data. It could be monthly performance reports, automatic lead follow-ups, or even critical alerts during emergencies or server outages. Meet Cliq's newest upgrades: bot calls, schedulers, and charts and graphs. Each addition is designed to give you a better way to access data with the help of automation.

Bot notifications are no longer a needle in the haystack

Immediate assistance and instant communication are crucial in critical scenarios. Cliq bots can now deliver important notifications through calls to your employees. This ensures top-priority attention in essential cases.

The nitty-gritty of bot calls

In addition to crises, bot calls are essential for handling important operational tasks efficiently. Here are some notable use-case scenarios where they can create a huge difference. 

• Customer support escalation: When a critical customer or prospect service issue arises, bot calls can escalate to the next available representative, thus ensuring immediate support to top clients.

• Fraud detection: In case of suspicious account activity or potential fraud, bot calls can alert the security team to perform a quick investigation and mitigate the threat.

• Equipment failure notifications: If a key piece of equipment breaks down on the production floor, the bot call can notify the maintenance team immediately, minimizing downtime and keeping production on track.

Behind the scenes

• In Cliq's developer platform, the call handler allows you to customize how a bot responds to various user call states/events, such as offline, missed, rejected, ringing, or answered. You can easily define specific bot actions based on these events to tailor its behavior accordingly.

• To trigger a bot call, we use the Cliq REST API to send a voice alert to specific users via bot.

• Use action buttons with clear, intuitive icons tailored to specific use cases and user interfaces. Please copy and paste the icon ID into your code to render them.

ⓘ Learn more about bot calls in Cliq

• Need support with call management? We've got you covered! Navigate to History > Direct Calls to track, review, and manage all your bot calls. With detailed transcripts, recordings, and actionable buttons, you’ll have everything you need to stay organized and in control.

Whether it's about saving the day in an emergency or nudging your team to stay on track, bots are on standby to ensure that nothing slips under the radar. 

Note: To mute call alerts from a bot, simply head to Bots & Tools, select the bot you'd like to mute, and toggle it off. This cannot be done if it's been mandated by the admin for super critical events.

Schedulers, now with a major upgrade 🚀

Are you tired of missing deadlines, forgetting appointments, tracking reports, or letting tasks slip through the cracks? Fortunately, Cliq's schedulers have gotten a supercharged upgrade. No more sticky notes on your monitor screens or alarms going off at awkward moments. 

What's new?

• Significant updates are in the recurring period of a scheduler, which defines the frequency at which the scheduler must repeat. 

• Customize a scheduler by selecting how often it runs with the repeats every option, whether at daily, weekly, monthly, or yearly intervals, ensuring the scheduler automatically triggers for consistent execution without manual effort. 

• Set the time of execution to hit precisely and reliably in your time zone. Do you want it to stop after a few runs? Use the ends setting to wrap things up after a specific date or number of executions. 

With these upgrades, your workload will be lined up better than the office coffee machine during peak hours.

Better data analysis and visualization with charts and graphs 📊

Whether it's about tracking stats or visualizing trends, say goodbye to scrolling endless numbers and wave hello to new chart elements in the Cliq widget and custom message cards. Analyze your data in a way that's both informative and aesthetically pleasing.

Learn more about charts and graphs in Zoho Cliq

And that's the final bow - on to new adventures!

Feel free to explore all aspects of bot calls, schedulers, charts, and graphs. We're continuously seeking ways to enhance your experience. If you encounter a bug or have an idea, please let us know by reaching us at support@zohocliq.com.