These days, companies across sectors want their employees to be available on the phone. Android is touted as one of the easiest-adopted technologies, with advantages like user-friendliness, affordability, and access to wider variety of apps and widgets. Android has a clear edge over other mobile OS platforms.
That said, android has its downsides. The open-source technology results in many untrustworthy apps in the Play Store, which are dangerous for corporations who deal with sensitive information over the phone. Android devices, thus demand regular maintenance and software updates, and a bug fix every now and then. A system administrator or MSP cannot perform all these operations through their MDM software, and physically reaching out to the device each time would take too much time and resources. The most obvious thing to do would be to access the device remotely, ideally without asking the end user to join a remote session each time.
With Zoho Assist, you can now configure Android devices for unattended access and access them whenever and from wherever you need to. The configuration is simple, takes mere seconds, and it is not too different from unattended access for Windows and Mac. You can share the download link of the unattended access installer to the end user through mail or chat. Once the light-weight application is installed on the Android device, you can connect to the device to start viewing it. You can even control the device if your end user is on a Sony Xperia or Samsung device.
Keeping customer’s privacy in mind.
Even though Unattended Access is helpful in so many ways, it shouldn’t be at the cost of your end user’s privacy. Zoho Assist allows end users to unenroll unattended access for their device. Once the end user unenrolls the device for unattended access, the device will be temporarily unavailable for the technician. Unenrollment can be performed with our Customer App that is available on the Play Store. Apart from unenrollment, you can also set up user confirmations to get your end user’s permission before accessing their device.
A perfect foil to your MDM software.
Unattended access of Android devices will allow you to oversee and monitor bug fixes, software installations, and upgrades initiated from your MDM software. In case your MDM software has failed to perform these operations on certain devices, you carryout them individually on these devices by connecting to those devices using Zoho Assist.
Hope you’ll benefit from unattended access for Android. Please drop us a line with your feedback here and stay tuned for more updates.
I LOVE this! Tested tonight and everything seems to be working well with my Android. I can't wait to use this new feature in production when the occasion arises. Well done, Zoho, well done.
Hi Jason, Thank you for taking time for providing us such valuable feedback that helps us to grow. This feature is now available in Zoho Assist. Please stay tuned for more feature releases.