The role of summaries in internal communication

The role of summaries in internal communication

When team members are deep in a project or planning an exciting trip, the ideas and conversations come in fast and furious. Channels and threads become hubs of activity, buzzing with discussions and updates. But what happens when you’re ready to join the conversation? Scrolling through hundreds of messages to get the main idea can feel like finding a needle in a haystack, leaving you overwhelmed and out of the loop.

Endless scrolling shouldn’t stand between you and the information you need. That’s where summarized conversations come in, making it effortless to catch up, stay informed, and jump right into the action.

Summarized conversations: The secret weapon for solid communication

Imagine this: You’ve just returned from a relaxing vacation, only to be greeted by a mountain of hundreds of unread messages scattered across multiple channels. The thought of scrolling through every single one feels overwhelming and downright exhausting. But with summarized conversations, catching up becomes effortless.

In seconds, you get a concise summary of what’s been discussed in each channel—what topics were covered, the key decisions that were made, and even the tone of the conversations. It’s like having a personal assistant who reads everything for you and gives you just the highlights. Now, you can seamlessly jump back into the discussion, respond thoughtfully, and stay in sync with your team without missing a beat.

With summarized conversations, you can:

  • Save time: Skip the endless scrolling—scan summaries in seconds and reclaim hours of productivity.

  • Stay aligned: Summaries keep you up to date with key updates, ensuring you’re always in sync with your team.

  • Enhance productivity: By focusing only on the important points, you can make informed decisions and respond faster.

  • Simplify catch-up: Whether you’re back from a vacation or simply missed a busy work day, it’s the perfect tool to stay on top of your work.

How summarized conversations work

The conversation summary feature is designed to help you catch up quickly and efficiently by focusing on the most important parts of any discussion. Here’s how it works:

  1. Quick overview: The feature scans the conversation and provides a concise summary, highlighting the key messages, decisions, and important topics discussed.

  2. Filters for precision: You can apply filters to refine your summary—choose specific channels, conversations, or even individual contributors whose messages you want summarized.

  3. Focus on key messages: The tool eliminates unnecessary chatter and distractions, giving you a clear view of what truly matters.

  4. Easy context building: The summary also captures the tone and context of the conversation, so you can jump back into discussions with full understanding.

Ready to simplify your conversations with Zoho Cliq?

Zoho Cliq makes catching up effortless by summarizing conversations in channels, chats, and even threads. You’ll find the Summarize Conversation option right in the message composer, any open channels you want to join, recently added channels, and even closed threads.

To make your summaries even more precise, you can filter messages by sender or time, allowing you to see exactly what each individual has contributed to the discussion. Once summarized, you can easily copy and share the conversation highlights across other chats or channels as needed, keeping everyone aligned.

For a step-by-step guide on enabling this functionality for your organization and detailed instructions on how to use it, refer to the following doc.

Not just conversation summaries—you can also view meeting summaries for recorded sessions you missed, couldn’t attend, or simply need a quick recap.

To sum it up

With Zoho Cliq's summarized conversation functionality, staying on top of your team's discussions has never been easier. It helps you save time, stay aligned, and maintain solid communication without getting overwhelmed. Simplify your workflow today and ensure you’re always in the loop, no matter how fast-paced the conversation gets.

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